Open to opportunities

Arika Isaacson

@arikaisaacson

Message

Ambitious revenue cycle leader with 20 years of healthcare experience.

United States

Message

What I'm looking for

I seek a role that allows me to leverage my expertise in revenue cycle management while fostering a collaborative and innovative work environment.

I am an ambitious and strategic revenue cycle leader with over 20 years of experience in healthcare operations, particularly in behavioral health and substance use disorder treatment. My career has been marked by a proven ability to drive financial performance and lead cross-functional teams to optimize revenue cycle workflows. I have a strong track record of turning around underperforming business units and enhancing operational efficiency.

In my most recent role as Chief Revenue Officer at Creative Mental Health Solutions, I have successfully led all revenue cycle operations for multi-level mental health programs. I created and implemented strategies that significantly reduced denials and improved collections, ensuring compliance and optimized revenue capture. My previous experience includes overseeing revenue cycle management and client services at Altior Healthcare, where I executed a financial turnaround that achieved the first net profit in seven years for a failing business unit.

Experience

Work history, roles, and key accomplishments

Current

Consultant Chief Revenue Officer

Current

Creative Mental Health Solutions

Mar 2023 - Present (2 years 4 months)

Led all revenue cycle operations for multi-level mental health programs across residential and outpatient services. Created and implemented strategies to reduce denials, enhance collections, and increase clean claim rates. Aligned clinical and billing workflows, ensuring compliance and optimized revenue capture.

Revenue Operations Collections Compliance KPI Analysis Cash Flow Management

Chief Revenue Officer

Altior Healthcare

Jun 2021 - Present (4 years 1 month)

Oversaw RCM, admissions, UR, and client services across behavioral health facilities. Executed a financial turnaround of a failing business unit, achieving its first net profit in 7 years. Introduced scalable systems to improve billing accuracy, reduce AR aging, and drive admission growth.

RCM Admissions AR Aging Reduction Scalable Systems

Chief Operating Officer

Mile High Cake Pops

Jul 2018 - Present (7 years)

Directed all operations, financials, branding, and vendor relations for the company. Increased overall sales by 225% through strategic marketing, effective cost control, and innovative product development.

Operations Management Branding Vendor Relations Sales Growth Marketing Strategy Cost Control Product Development

Chief Revenue Officer

University Park Behavioral Health

Jan 2017 - Present (8 years 6 months)

Led end-to-end RCM, client financial services, and utilization review for behavioral health programs. Implemented SOPs and system upgrades to reduce expenses, increase efficiency, and restore financial viability to underperforming divisions.

RCM Client Financials Financial Viability

Senior Operational & Account Manager

StarTek Medical

Sep 2014 - Present (10 years 10 months)

Managed strategic account performance, cross-functional service delivery, and client satisfaction. Directed clinical services alignment and communication between support teams and executives.

Account Management Operational Management Service Delivery Cross Functional Communication

Accounts Receivable Client Manager

National Medical Billing

Apr 2014 - Present (11 years 3 months)

Managed over 40 RCM professionals and executive-level client relations. Drove improvements in team development and overall billing outcomes.

Accounts Receivable RCM Team Management Billing Outcomes Professional Development

Customer Service Manager

Magellan Health Services

Oct 2011 - Present (13 years 9 months)

Managed customer service operations, ensuring high levels of client satisfaction and efficient resolution of inquiries. Led a team to deliver exceptional support and maintain service standards.

Customer Service Customer Satisfaction Team Leadership Customer Service Operations

Senior Dedicated Service Manager

United Healthcare

May 2008 - Present (17 years 2 months)

Retained at-risk employer accounts, advocated for members, and ensured benefits compliance. Managed complex service issues and maintained strong client relationships.

Service Management

Executive Assistant, Patient Financial Services

Enloe Medical Center

Feb 2007 - Present (18 years 5 months)

Provided executive administrative support within Patient Financial Services, assisting with financial operations and patient billing inquiries. Facilitated communication and managed schedules for senior leadership.

Administrative Support Patient Financial Services Billing Communication Scheduling Financial Operations

Account Manager

Central Billing Services (Children's Hospital)

Apr 2006 - Present (19 years 3 months)

Managed client accounts for billing services, ensuring accurate and timely processing of claims. Maintained strong relationships with hospital departments and resolved billing discrepancies.

Account Management Billing