MsLeeLee User

Worked closely with hospital clients to enhance Revenue Cycle performance, focusing on charge capture, billing, and account resolution. Provided consulting services and identified process improvements while ensuring effective communication on project deliverables.

Resolved complex issues using high-level data analysis and provided quality service to clients. Demonstrated expertise in Oracle PL/SQL and JSON file management while ensuring compliance with regulations.

Led analytics efforts to minimize defects and enhance process outcomes in Revenue Cycle Management. Collaborated with client leadership to optimize operations and utilized data analysis to identify operational issues and drive improvements.

Analyzed and developed reports on A/R, charges, and collections. Presented findings to senior leadership and assisted in setting collection goals while creating visual dashboards for performance tracking.

Led application support efforts, diagnosing and resolving software issues while ensuring compliance with standards. Provided training and support to staff and developed documentation for application processes.

Managed technical support tickets and provided expertise to ensure applications met business needs. Suggested process improvements and participated in testing new enhancements.

Oversaw the Service Center operations, ensuring timely support and managing staff performance. Developed reporting systems and coordinated training for service center personnel.

Monitored data systems for performance issues and provided timely resolutions. Collaborated with various teams to ensure smooth operations and effective communication.

Led technical assignments for IT infrastructure, providing support and maintenance for hardware and software systems. Developed operational procedures and acted as a liaison between technical staff and management.