Ijeoma Odu

Orchestrated operational strategy across revenue cycle support, sales support services, product fulfillment, and data and analytics functions. Directed organizational restructuring, process optimization, and process documentation initiatives, enhancing scalability and operational efficiency.

Provided strategic oversight for client support functions focused on patient benefits/eligibility, reimbursement optimization, billing accuracy, and revenue integrity. Delivered expert guidance on billing compliance and payer requirements, supporting clients in audit readiness and denial mitigation.

Cultivated a high-performance team of revenue cycle and clinical applications analysts and trainers, emphasizing operational excellence and continuous improvement. Provided strategic direction for the end-to-end revenue cycle, including referral management, scheduling, patient registration, and reimbursement optimization.

Cultivated partnerships with revenue cycle and informatics executives to shape cost-effective, high-quality solutions. Developed a standardized healthcare operating system and monitored operational metrics, budgets, and performance, surpassing service levels for over 275 applications.

Led implementation and delivery of revenue cycle services and technologies for the Cerner EHR program across ambulatory and acute care settings. Directed resources, collaborated with project teams, and executed enterprise archival and decommissioning functions.

Provided business guidance and oversight for Dignity Health's standard suite of Revenue Cycle solutions and applications, including patient accounting systems, billing applications, document management systems, and collections workflow tools.

Provided business guidance and oversight for Dignity Health's standard suite of Revenue Cycle solutions and applications. Chaired the Revenue Services Standards and Oversight Committee and served on multiple leadership committees.

Master of Business Administration with a focus on Leadership and Managing Organizational Change.

Bachelor of Arts in Psychology from UCLA.

Certified Revenue Cycle Representative (CRCR) certification.