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Aurore BL

@aurorebl

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Travel operations professional at Chocolatine LLC who coordinated bespoke trips and resolved urgent traveler issues.

France

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At Chocolatine LLC, I supported travel advisors and clients throughout bespoke trips, coordinating reservations, hotels, transfers, guides and activities. I also handled last-minute itinerary changes, emergencies and complaints with practical solutions.

At Pick A Flat, I managed short-term rental operations and guest issues. At Sweet Inn, I led the Local Tips project, creating city guides and curated recommendations for travelers.

Experience

Work history, roles, and key accomplishments

Travel & Operations Manager

Chocolatine LLC

Jan 2022 - Jan 2026 (4 years)

Supported international travel advisors and their clients throughout bespoke, high-end trips, providing timely updates and personalized assistance. Managed reservations and coordinated hotels, transfers, private guides, activities and special requests with local partners.

Travel Customer Service

Booking Coordination Guest Relations Complaint Resolution Customer Satisfaction Supplier Coordination Property Operations

CRM and OTA Platforms

Head of Collection

Pick A Flat

Jan 2020 - Jan 2022 (2 years)

Managed a portfolio of short-term rental apartments, overseeing property readiness, daily guest operations and quality standards. Recruited and coordinated housekeeping, maintenance teams, technicians and external service providers.

Property Operations Guest Relations Complaint Resolution Customer Satisfaction Supplier Coordination

CRM and OTA Platforms

Onboarding Manager

Plum Guide

Jan 2019 - Jan 2020 (1 year)

Guided property owners through onboarding, listing preparation and publication, maintaining quality and service standards. Coordinated professional photo shoots, field partners and internal teams to prepare properties for guests.

Property Operations Guest Relations Customer Satisfaction Supplier Coordination

CRM and OTA Platforms

Project Manager

Sweet Inn

Jan 2017 - Jan 2019 (2 years)

Supported operations for a portfolio of 20 apartments and coordinated projects designed to improve the guest experience. Led the Local Tips project across multiple destinations, creating city guides and curated local recommendations for travelers.

Property Operations Guest Relations Customer Satisfaction Supplier Coordination

CRM and OTA Platforms

Content & Customer Manager

GlassesOff

Jan 2015 - Jan 2016 (1 year)

Provided customer support in French, English and Spanish using Salesforce, resolving inquiries and application-related issues. Used back-office tools, reporting and SQL queries to investigate problems and improve the user experience.

Salesforce SQL

Customer Support

Complaint Resolution Customer Satisfaction