José Luis Cardozo Pintos
@josluiscardozopintos
Tourism operations professional at Odalys, coordinating partner reservations and resolving booking issues.
FranceWhat I'm looking for
At Odalys, I manage partner bookings in IRESA and follow confirmations and cancellations through isicom and Booking. I also resolve booking inconsistencies and coordinate with front-office and sales teams through to guests’ arrival.
At Revolugo, I handled multilingual traveler requests for international event accommodation, including priority cases with OTA partners and hotels. I developed internal procedures to streamline reservations, and at maeva, Pierre & Vacances Group, I processed cases and coordinated group bookings for Tomorrowland Winter 2024.
Experience
Work history, roles, and key accomplishments
Back Office Officer
Odalys
Jan 2025 - Jan 2026 (1 year)
Managed partner bookings and operational coordination, ensuring reliability of files and follow-up of confirmations and cancellations. Analyzed and corrected booking inconsistencies, handling group requests and late cancellations.
Assistant Customer Success Manager
Revolugo
Jan 2024 - Jan 2025 (1 year)
Provided multilingual customer support and operational management for event travel tech, handling traveler requests and accommodation bookings for major international events. Developed internal procedures to streamline reservation management and reduce customer friction.
Back Office Officer
maeva, Pierre & Vacances Group
Jan 2023 - Jan 2024 (1 year)
Processed tickets via Zendesk, managed pending bookings, and handled re-accommodations. Coordinated group bookings for Tomorrowland Winter 2024 and managed Avis Vérifiés with monthly reporting.
Education
Degrees, certifications, and relevant coursework
Sorbonne Paris Université 1, Irest
Master's in Tourism, Tourism and Hospitality Activities Management
2024 - 2025
Master's in Tourism with GATH specialization (Tourism and Hospitality Activities Management) from Sorbonne Paris Université 1, Irest.
École Internationale Tunon
MBA, Hospitality and Tourism Management
2023 - 2024
MBA in Hospitality and Tourism Management from École Internationale Tunon.
Université Paris 8 Saint Denis
Bachelor's degree (Licence), LEA, English-Spanish
2020 - 2023
Bachelor's degree (Licence) in LEA, English-Spanish from Université Paris 8 Saint Denis.
Tech stack
Software and tools used professionally
Availability
Location
FranceAuthorized to work in
Salary expectations
Job categories
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