Open to opportunities

Enzo Royer

@enzoroyer

Customer Success and Support specialist with 3+ years’ multilingual, high-volume service experience across hospitality and retail.

France

Message

What I'm looking for

I’m looking to join a remote Customer Success, Virtual Assistant, or Support team at a startup, e-commerce, or international company—using my multilingual multichannel support and autonomy to deliver premium customer journeys and retention.

I’m a customer-focused professional with 3+ years of international experience delivering exceptional service in tourism, retail, and hospitality across France, Costa Rica, the Dominican Republic, and Colombia. I manage high-volume, multichannel support, resolve complex client issues, and build lasting customer relationships in multicultural environments.

In my most recent remote role as a Customer Experience & Travel Advisor, I delivered end-to-end customer journey management—from initial inquiry through post-trip follow-up—for international clients. I handled multichannel inbound support (email, WhatsApp, phone) with fast response times for 100+ clients per month, while resolving real-time escalations with strong autonomy and retention outcomes.

Previously, I strengthened customer relationships in a high-traffic retail setting at Castorama (Kingfisher Group), handling complaints, after-sales requests, and account follow-ups with consistently above-average satisfaction scores. I also coordinated cross-functional communication between logistics, sales, and technical teams, and trained new team members on customer service protocols and CRM best practices.

Alongside support and customer success, I’ve led operations and guest-facing roles—running front desk processes, check-in/check-out, reservations, and inventory-driven retail operations. I bring trilingual fluency (French/Spanish/English), a proactive, customer-first mindset, and the ability to work autonomously in remote or on-site environments.

Experience

Work history, roles, and key accomplishments

Guest Experience Bartender

Cacao Hostel

Apr 2026 - May 2026 (1 month)

Created a welcoming environment for international travelers and fostered community by communicating in three languages to ensure strong guest satisfaction. Actively supported guest experience during peak stay periods.

Guest Experience Multilingual Communication Customer Service Community Building Conflict Resolution Hospitality

Section Manager (Ops & CX)

Fresh Montaigu

Nov 2025 - Jan 2026 (2 months)

Led retail section operations including inventory management, team coordination, and floor-level customer service in a fast-paced, high-volume environment. Optimized product flow and in-store customer touchpoints to reduce friction and improve the shopping experience.

Retail Operations Inventory Management Team Coordination Customer Service Process Improvement Upselling Fast Paced Environment

Customer Experience & Travel Advisor

ToutCostaRica

Sep 2024 - Aug 2025 (11 months)

Managed end-to-end customer journeys for international clients, from initial inquiry through post-trip follow-up, delivering high satisfaction outcomes. Handled multichannel inbound support (email, WhatsApp, phone) for 100+ clients per month and resolved escalations (cancellations, last-minute itinerary changes, supplier issues) with autonomy.

Customer Journey Management Multichannel Support Customer Support Escalation Handling Client Retention Upselling Client Onboarding Travel Support

Customer Relations Specialist

Castorama France

Sep 2022 - Sep 2024 (2 years)

Managed customer relationships in a high-traffic retail environment by handling complaints, after-sales requests, and account follow-ups with above-average satisfaction. Coordinated with logistics, sales, and technical teams to ensure a seamless experience from purchase to delivery, and trained new team members on customer service and CRM best practices.

Customer Relations Complaint Handling After Sales Support Cross functional Coordination Customer Training Customer Experience

Front Desk Receptionist

Hostel La Ballena

Mar 2026 - Present (3 months)

Managed check-in/check-out operations, reservations, and international guest inquiries across French, Spanish, and English. Served as the primary point of contact for guest needs and issue resolution while maintaining high satisfaction.

Reservation Management Multilingual Support Hospitality