Mathieu Mercolino
@mathieumercolino
Trilingual travel operations specialist focused on group bookings.
FranceWhat I'm looking for
I am a trilingual Travel Operations and Guest Experience professional with proven success managing group bookings, itineraries, and partner relations. I have led front-desk operations and small teams, coordinated end-to-end logistics for 40+ groups, and optimized booking processes to improve traveler satisfaction.
I bring strong cross-cultural communication, conflict resolution, and CRM experience (HubSpot certified; tools: Zendesk, Slack, Teams, Brevo, Avizi). I am relocating to Colombia in April 2026 and seeking a 100% remote role aligned with U.S. timezones where I can deliver reliable coordination and exceptional guest experiences.
Experience
Work history, roles, and key accomplishments
Travel Operations Coordinator
TourismOffice French Riviera
Nov 2025 - Present (4 months)
Managed end-to-end logistics and vendor relations for 40+ group bookings and B2B quotes, coordinating local partners and global clients to optimize itineraries and guest satisfaction.
Guest Experience Lead
TourismOffice French Riviera
May 2023 - Nov 2024 (1 year 6 months)
Led front-desk operations and a team of 4 to deliver high-volume trilingual guest support and optimized booking processes and partner coordination to increase traveler satisfaction.
Customer Support Associate
Electronics & Multimedia Store
Jan 2021 - Jun 2022 (1 year 5 months)
Managed sales, inventory, and product advisory while handling high-volume customer service and technical support, improving store performance and resolving customer conflicts.
Education
Degrees, certifications, and relevant coursework
Mathieu hasn't added their education
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Availability
Location
FranceAuthorized to work in
Job categories
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