Aurora Tobin

Provided the daily care of children, including emotional support for children by listening to their needs, encouraging them through praise for accomplishments, physical well-being through nutrition/activity/medical care, and provided teaching/curriculum for 2 children ages 5 years and 2 Years

Conferred with customers by telephone to provide information about products or services, entered/cancelled appointments, obtain details of complaints; Checked to ensure that appropriate changes were made to resolve customers' problems; Kept records of customer interactions, Utilized SalesForce, Vonage and Dentrix.

Investigate reported COVID-19 cases by interviewing infected individuals by phone to determine the likely source of illness, close contacts, and the potential for outbreak. Entered Medical Laboratory Data into the Maven-based NCCOVID

Conferred with customers by chat to provide technical information about Apple iOS and WatchOS and Repair Appointments or obtain details of complaints; Checked to ensure that appropriate changes were made to resolve customers' problems; Kept records of customer interactions; Identified and escalated priority issues; Utilized CRM for Data Entry

Conferred with customers by telephone to provide technical information about Apple iOS and WatchOS and Repair Appointments or obtain details of complaints; Checked to ensure that appropriate changes were made to resolve customers' problems; Kept records of customer interactions; Identified and escalated priority issues; Utilized CRM for Data Entry

Edited and formatted manuscripts for publishing, Created Websites on WordPress, Blogger and Web node, Created Book Covers, Banners, Promotional Materials in Photoshop CS 6 and PhotoScape, Promoted various books in 250+ Facebook groups and 1200+ Twitter Followers, Organized online events with prizes, Created videos in Wondershare, Windows Movie Maker, and VSDC Free Movie Editor

Conducted interviews in English and Spanish with potential employees, Drug Tested Potential Employees, Entered data into various computer programs, Answered telephones, Worked daily with Microsoft Office 2007

Organized truck drivers’ logs, payroll vouchers, and personnel and qualification files for DOT compliance, Processed weekly payroll for 28 drivers using a 10-key calculator, Interpreted in Spanish for HR and other office personnel, Created documents using Excel & Microsoft Word to compose, organize and track all documentation, Answered telephones and scheduled appointments