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Luzvidania Arias

@luzvidaniaarias

Message

I maintain accurate confidential records and high-volume data across complex systems.

United States

Message

At Maximus, I enter, update, and verify customer and healthcare information across multiple systems, document eligibility and account details, and protect confidential records while meeting quality and compliance requirements.

I've also supported customer records, scheduling, and office operations at Country Delight and H&R Block, with experience in high-volume retail operations at Banana Republic. I bring bilingual English/Spanish communication, careful documentation, and reliable administrative support.

Experience

Work history, roles, and key accomplishments

Current

CSS III Agent

Current

Maximus

Oct 2025 - Present (11 months)

Enter, update, and verify customer and healthcare-related information across multiple computer systems with a strong focus on accuracy. Document customer interactions and handle confidential information while following privacy and compliance requirements.

Data Entry Documentation Confidential Information Handling Multi system Navigation Quality and Compliance Bilingual English Spanish

Front Desk & Customer Service Coordinator

Country Delight

Jul 2020 - Oct 2025 (5 years 3 months)

Maintained accurate customer records and confidential documentation while coordinating scheduling and daily administrative tasks. Processed phone and email inquiries and supported efficient office operations.

Records Management Scheduling Administrative Support Customer Service Data Entry Confidential Information Handling

Lead Sales Associate / Key Holder

Banana Republic

Sep 2017 - Jun 2020 (2 years 9 months)

Processed customer transactions, returns, and exchanges accurately in a high-volume retail environment. Maintained operational records and supported opening, closing, and cash-handling procedures.

Point of Sale Cash Handling Records Management Training Customer Service

Administrative Assistant

H&R Block

Jan 2014 - Jun 2017 (3 years 5 months)

Maintained organized client records and confidential documentation while supporting daily administrative operations. Scheduled appointments, updated client information, and managed multi-line telephone systems.

Records Management Scheduling Data Entry Multi Line Phone Systems Administrative Support