Heather Valdez

I’m a customer service professional who delivers reliable support in fast-paced environments. In my recent roles, I handled phone calls for Sylvan Homes, managed access via lock codes, and supported rental home workflows like file maintenance and reporting. I also scheduled notary appointments and prepared shipping labels for loan modification documents.

I’ve also supported patients as a Clinical Assistant, including appointment scheduling, taking vitals, and entering data into computer systems. I coordinated phone calls while working closely with medical processes and maintaining organized records.

Before that, I worked as a Finishing Inspector, inspecting fabric moving at 25 to 40 yards a minute. I flagged defects, ensured proper labeling, and supported consistent quality in production.

I bring strong communication, clerical, and tech skills—multiline phone systems, live chat, email customer support, and tools like Microsoft Office, Workday, and Salesforce. I’m also bilingual in Spanish, HIPAA-aware, and comfortable with patient confidentiality, documentation review, and patient record management. I’ve managed and supported teams (6–10 team members), improved customer support response time (more than 30%), and enjoy solving problems through clear escalation and accurate documentation.