Japhet Victoria
@japhetvictoria
Customer Support Specialist at Fairmoney Microfinance Bank, resolving customer issues across email, chat, and social media.
NigeriaWhat I'm looking for
At Fairmoney Microfinance Bank, I handle customer inquiries through email and chat, report product malfunctions, and follow up to ensure technical issues are resolved. I also monitor customer complaints on social media and inform customers about new features.
Previously, I managed debtor communication and payment plans at BFREE Africa, and handled inbound and outbound calls as a Call Center Agent at Enterprise Business Information System. I use CRM and customer support tools including Salesforce, Freshdesk, Freshchat, and Trello.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Fairmoney Microfinance Bank
Aug 2023 - Present (3 years 3 months)
Handled customer inquiries through email and chat, ensuring timely issue resolution. Analyzed and reported product malfunctions, informed customers of new features, and monitored social media complaints.
Customer Service Representative
BFREE Africa
Jun 2021 - Jun 2023 (2 years)
Managed debtor communication and updated account statuses regularly. Negotiated payment plans, handled customer complaints, and maintained professional rapport while achieving recovery targets.
Call Center Agent
Enterprise Business Information System
Nov 2020 - Mar 2021 (4 months)
Managed inbound and outbound calls, verified client documents, and updated call notes in CRM systems. Provided professional service and ensured high data accuracy in records.
Sales Admin
Aimesif Store
Jan 2018 - Oct 2018 (9 months)
Addressed customer inquiries via calls and provided general administrative support to the sales team. Handled financial records and maintained accurate documentation of sales.
Education
Degrees, certifications, and relevant coursework
Kogi State Polytechnic
Higher National Diploma, Public Administration
Higher National Diploma in Public Administration from Kogi State Polytechnic, completed in November 2017.
Kogi State Polytechnic
National Diploma, Public Administration
National Diploma in Public Administration from Kogi State Polytechnic, completed in November 2014.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
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