Schubert Jamoragan
@schubertjamoragan
Technical Support Representative at Concentrix resolving internet, device, account, and billing concerns through calls, chat, and email.
PhilippinesWhat I'm looking for
At Concentrix, I handle customer support through inbound calls, chat, and email, troubleshooting internet, device, account, and billing concerns.
I document issues and resolutions in CRM systems and escalate complex concerns while ensuring proper follow-up. I also meet performance metrics including AHT, CSAT, and QA standards.
I'm seeking a remote role as a Technical Support Specialist, Customer Support Representative, or Virtual Assistant.
Experience
Work history, roles, and key accomplishments
Handled 50–80 customer interactions daily through inbound calls, chat, and email support. Troubleshot internet, device, account, and billing concerns efficiently while maintaining high customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Mt. St. Aloysius College Seminary
Bachelor of Arts, Philosophy
2018 - 2021
Pursued a Bachelor of Arts in Philosophy at Mt. St. Aloysius College Seminary from 2018 to 2021.
Holy Child Jesus College
2016 - 2018
Attended Holy Child Jesus College in Gumaca, Quezon from 2016 to 2018.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Job categories
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