Looking for a job

Jakub Cichawa

@jakubcichawa

Message

Committed leader and analyst driving team efficiency.

Poland

Message

What I'm looking for

I am looking for a job that offers a dynamic and collaborative company culture, where I can utilize my skills in project management, business analysis, and process optimization. I am seeking a role that provides opportunities for career growth and allows me to make a significant impact on the organization's success.

I am a committed leader and analyst with over 7 years of experience in SSC/BPO/GBS. My expertise lies in project management, business analysis, staff and user training, and process optimization. I have a deep understanding of LEAN and AGILE methodologies, and I am skilled in process automation. My goal is to identify the key actions that produce the most impactful results.

As a manager, I support my team in finding innovative solutions and automations, and I guide them in designing their career paths. I have successfully managed teams of specialists in various processes, and I am experienced in enhancing performance and workflow. I am adept at building and maintaining business relationships with stakeholders, managing escalations, and motivating teams to meet high standards and KPI targets. I am also skilled in workload management, problem-solving, and process optimization.

Experience

Team Leader/ Manager

Philips GBS

Managed a team of 16 specialists in 4 different processes. Identified opportunities to enhance performance and process workflow. Implemented departmental plans and assisted in team transformations. Provided employee development, training, assistance in setting personal goals, onboarding, and assessing performance. Redesigned the communication flow to adapt to remote work. Created and maintained bu

Team Management Performance Workflow Management Employee Development Stakeholder Management Remote Team Management KPI’S Process Improvement Automation

Customer Service Specialist

Philips GBS

Managed workload and solved process and system problems. Prepared weekly reports with team results. Prepared documents for an external auditor in connection with quarterly audits. Cooperated with IT for mass changes in contracts. Created an effective way of communicating between account managers in France and the contract team in Poland. Introduced new employees to the process and implemented a ne

Customer Service Problem Solving Reporting Audit Communication Teams Process Optimization

Senior Process Executive (HRO)

Infosys BPO

Maintained regular email or telephone contact with a French client in the insurance industry. Controlled and settled expenses of client employees undergoing training. Made automation proposals and process improvements that saved customer and employee time. Introduced new team employees into the process. Cooperated with other departments to optimize the process. Co-created presentations for the nee

Client Communication Expense Management Process Automation Process Improvement Presentation Skills Internal Audit Business Continuity GDPR

Business Expert

Commerzbank AG

Collaborated with stakeholders to elicit, document, and prioritize business requirements. Conducted thorough analysis to understand and define project scope, objectives, and deliverables. Developed and maintained comprehensive and clear documentation. Served as a liaison between business stakeholders and the development team to ensure a mutual understanding of project goals and requirements. Analy

Business Analysis Project Management Stakeholder Management Documentation

Intern

mBank S.A

Prepared a comparative analysis of competitors. Worked on algorithmic funds and strategy for a wealthy client. Optimized and repaired processes related to the mSaver Plus product. Designed a new process for commission returns for investment fund clients. Took part in the creation of new products and new onboarding of the bank’s clients. Participated in the implementation of 500+ programme related

Market Analysis Process Optimization Product Development Onboarding Implementation