Luciane Giusti

Demonstrated exceptional customer service by managing complex inquiries and escalations for Portuguese and Spanish markets, ensuring high satisfaction and GDP compliance. Spearheaded process improvement projects, engaging stakeholders and leading planning, delivery, and completion of micro-projects. Additionally, facilitated onboarding and training for new team members, conducting performance and

Assisted the Senior Project Manager in executing a laptop refresh project across EMEA, aiming to enhance functionality and boost productivity. Co-led a workplace optimisation project, managing the uninstallation and reinstallation of 650 desk technologies to improve space utilization. Utilized ServiceNow to manage all project phases and gained exposure through shadowing and stakeholder engagement.

Successfully implemented an EMEA Procurement Strategy using analytics to execute sourcing projects and contracts, supporting Supplier Relationship Management for continuous improvement. Oversaw resource allocation, developed cost-reduction solutions, and governed procurement specifications as part of third-party risk management. Applied expert project management skills to manage stakeholders, driv

Assisted in the preparation of architectural drawings, plans, and renderings using CAD software and other design tools. Conducted site visits and surveys to gather data and assess project requirements. Participated in project meetings, providing input on design and construction issues, and collaborated on material selection and client presentations.

Contracted as a Receptionist for Academia Position, spearheading a micro-project that improved feedback surveys and reduced complaints. Hired by Dilutec Products as a PA to the Managing Director, accountable for diary management, corporate events, and office supply purchasing. Also served as a Receptionist and Administrator at KAHED Office, planning events and managing Accounts Receivable and Paya

Embraces progressive learning in Programme and Project Management, securing accreditation in PRINCE2® and the ability to plan, monitor, control, and delivery projects in a traditional and Agile approach. Scales-up personal capability via the Introduction to Project Management module, gaining skills in project discovery via case studies – gains understanding in project methodology selection, busine

Grade: 2:1

Achieved a 2:1 grade in Architectural Design & Technology.

Studied Architecture & Urbanism, with studies interrupted after gaining a scholarship to study in the UK.

Completed Higher Technical Education in Interior Design.