Open to opportunities

Eric Emerson

@ericemerson

Message

Experienced patient intake and revenue cycle specialist delivering efficient, patient-focused administrative support.

United States

Message

What I'm looking for

I seek a patient-focused role in intake or revenue cycle where I can lead process improvements, ensure compliance, mentor staff, and deliver excellent patient and payer experiences.

I am an administrative professional with 15+ years of experience in patient intake, revenue cycle, and customer service. I specialize in coordinating new patient intake, managing referrals and authorizations, and ensuring smooth front-office operations that create positive first impressions.

My work spans home health, hospice, and clinical intake roles where I improved referral processing, revamped recordkeeping, and implemented workflow improvements that increased productivity. I maintain strong compliance awareness, including HIPAA and relevant billing regulations.

I consistently achieve high quality scores and meet performance objectives through accurate documentation, effective conflict resolution, and strong communication with patients, providers, and payers. I have experience with Meditech, Epic, McKesson, Homecare Homebase, Peoplesoft, Emdeon and other healthcare systems.

I am driven to contribute supervisory and team-building skills to a patient-focused organization, supporting operational excellence, efficient accounts processing, and superior client experiences.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Savista

Jan 2022 - Present (4 years 5 months)

Handled inbound/outbound collections calls, negotiated payment plans using client portals and met or exceeded account resolution and quality objectives, maintaining a 96% quality score.

Collections Customer Service Account Reconciliation Quality Assurance

Intake Coordinator

Gentiva

Jan 2017 - Jan 2020 (3 years)

Managed referrals, prior authorizations, and intake screening for home care services, strengthened client relationships, and renewed multi-year contracts to increase contracted revenue.

Patient Intake Prior Authorizations Referral Management Meditech Client Relations Authorization Telephone Triage Documentation

Intake Coordinator

Guardian Home Care

Jan 2015 - Jan 2017 (2 years)

Processed referrals via fax/phone/web portals, entered cases into Homecare Homebase, verified payers and benefits, and retained accounts by addressing client needs.

Homecare Homebase Insurance Verification Customer Service Data Entry

Intake Coordinator

Pruitt Health

Jan 2011 - Jan 2015 (4 years)

Processed referrals and admissions, completed financial clearance and collections for referrals, and improved record-keeping and workflows to increase office productivity.

Referral Management Meditech Financial Clearance Collections Records Management Reporting Patient Admissions

Medical Case Management Intake

Intracorp

Jan 2007 - Jan 2010 (3 years)

Acted as liaison between insurer/TPA and company for case management services, supported training and software utilization, and coordinated logistics with nursing staff.

Case Management Liaison Software Implementation Scheduling Communication Intake Control

Service Recovery Specialist

Instawares

Jan 2005 - Jan 2007 (2 years)

Reviewed and recorded invoices, increased paperless billing adoption, prepared delinquent account reports, and assisted customers to meet financial obligations.

Invoicing Accounts Receivable Delinquency Reporting Data Entry