Aubrey Marisol Ignacio

I am a detail-oriented customer service professional with nearly three years of BPO experience across finance, healthcare, and retail accounts. I have a proven ability to manage high-volume customer interactions, protect sensitive information, and deliver accurate, timely support.

At Concentrix I resolved debit and credit card issues, managed blocked cards, disputes, and handled fraud-related concerns by verifying customer information and initiating appropriate actions. At Optum I processed prescription refills, coordinated with doctors' offices, managed medication delivery inquiries, and verified insurance eligibility.

While at Amazon I provided order tracking updates, processed returns, refunds, and replacements, and ensured customer satisfaction through clear communication and timely follow-ups. I am comfortable following SOPs, documenting interactions accurately, and working with remote teams and digital tools.

I am transitioning into a Virtual Assistant role, offering strong written and verbal communication, administrative capabilities, adaptability to new platforms, and a commitment to long-term remote work. I am open to full-time or part-time roles and willing to undergo training and upskill as required.