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Aubrey Dixon

@aubreydixon

I resolve IT issues across end-user systems, networks, and workplace technology.

United States
Message

At Golden State Warriors, I troubleshoot service desk tickets, provision new-hire accounts, image devices, maintain conference rooms, and support live events through audio, camera, and RingCentral streaming.

I've delivered Level I and II support across PC and Mac environments, network and server maintenance, Office 365, Google Suite, Active Directory, mobile devices, printers, and hardware troubleshooting. Through Acuitus, I independently resolved more than 250 third- and fourth-tier tickets and gained over 1,000 hours designing, building, and troubleshooting Windows and Linux servers and Cisco networks.

Alongside IT, I've worked as a freelance audio engineer since 2015, composing music, mixing and mastering audio, restoring quality, producing stems, and delivering work on deadline using Studio One, Logic Pro X, FL Studio, and Pro Tools.

Experience

Work history, roles, and key accomplishments

Golden State Warriors logoGW
Current

IT Service Desk, Analyst

Feb 2025 - Present (1 year 7 months)

Job Duties:
Troubleshoot and resolve Tickets including but not limited to password reset, hardware and network issues, assigning application licenses, managing distribution list and resolving email issues.
Perform AV Duties during Lunch and Learns, Speaker Series, Town Hall and other events. including but not limited to Managing Audio, and Camera Feeds, Setting up, performing test runs, and managi

Self-Employed logoSE
Current

Freelance Audio Engineer

Jun 2015 - Present (11 years 3 months)

Assisting with the creation process of bring a musical idea to life
Composing
Expert use of Studio One, Logic Pro X, FL Studio 20 and Pro Tools
Audio Editing including Mixing and Mastering
Some Sound Design
Made Professional Sounding Mixes
Produced Stems
Restored Audio Quality
Composed Music
Provided Top Notch Customer Service
Worked Within a Deadline to deliver Services on Time
Worked with Differ

Young Community Developers logoYD

IT Support Technician

May 2022 - Feb 2025 (2 years 9 months)

- Experienced in providing Level I and II IT support for staff in both office and field settings, with a proven track record of comprehensive problem-solving skills.
- Proficient in both PC and MAC desktop support, including hardware and software troubleshooting.
- Skilled in network and server maintenance, with experience in setting up network switches and printers, as well as mobile phone suppor

Cruise Automation logoCA

Remote Assistance Advisor

Jan 2018 - Apr 2022 (4 years 3 months)

Support vehicle passengers with any and all issues that might occur before, after, and/or during their ride.
Troubleshoot technical software and some hardware issues faced by autonomous vehicles and human passengers.
Aid our fleet of driverless vehicles in navigating their surroundings.
Write up details of scenarios requiring additional support by the engineering team.
Quickly exercise a high degr

Acuitus, Inc. logoAI

IT Specialist

May 2020 - Jul 2021 (1 year 2 months)

Single-handedly solved over 250 3rd and 4th tier trouble tickets from the Department of Defense, US, and International companies. Gained over 1000 hours of hands-on experience, designing, building, and troubleshooting enterprise-class Windows and Linux servers and Cisco networks. Well versed in the concepts underlying the technology across most facets of IT, with confidence to tackle both proble

Convergys logoCO

Customer Care Representative

Nov 2016 - Jun 2017 (7 months)

Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Greet customers in

Rent-A-Center logoRE

Delivery Driver

Jun 2016 - Nov 2016 (5 months)

Load/unload truck, or other vehicle, per policy to safely protect coworker and merchandise
Pick-up and Deliver merchandise to customer homes in Company provided vehicle as assigned
Install and set up merchandise, and instruct customers on proper use of merchandise
Keep vehicles clean and properly maintained as assigned
Complete customer service calls in a timely manner as assigned
Refurbish merch

Academy Sports + Outdoors logoAO

Asset Protection Specialist

Aug 2015 - Mar 2016 (7 months)

Complete required Loss & Asset Prevention training program upon assignment to position and is fully trained on all aspects of Academy’s shoplifting procedures
Promptly engages customers upon entry and exit, and guide them to relevant departments for services and products or calling for Team Member assistance for carry-outs
Maintain constant presence at entrance or front of store monitoring incomin

The Home Depot logoTD

Lead Cashier

Apr 2014 - Jun 2015 (1 year 2 months)

Ensures team handles customer checkouts in an efficient and helpful manner
Maintain a pristine storefront; clean and well stocked checkout lanes, shopping carts rounded up for customer use
Shows flexibility around the store by filling in where other departments are lacking
Won various awards and contests for sales and contribution, Employee of the month in May 2014

Education

Degrees, certifications, and relevant coursework

PE

PeopleCert

ITIL 4 Foundation Certificate in IT Service Management

Issued Sep 2025 Ā· Expires Sep 2028

AI

Acuitus Inc

Acuitus Advanced Information Technology Program, Information Technology

2020 - 2021

Acuitus, in concert with DARPA – the nation’s premiere research organization – the US Navy and Army, the Gates Foundation and Stanford, spent ten years developing a program to quickly transform entry-level military personnel into highly competent, senior-level ITs. The program builds around a thousand hours of immersion, where each participant is expected to solve hundreds of very hard designs, co

CC

CaƱada College

Associate's degree, Engineering

2012 - 2014

EH

Elk Grove High

Diploma, General Studies

2006 - 2008

Tech stack

Software and tools used professionally

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