At Golden State Warriors, I troubleshoot service desk tickets, provision new-hire accounts, image devices, maintain conference rooms, and support live events through audio, camera, and RingCentral streaming.
I've delivered Level I and II support across PC and Mac environments, network and server maintenance, Office 365, Google Suite, Active Directory, mobile devices, printers, and hardware troubleshooting. Through Acuitus, I independently resolved more than 250 third- and fourth-tier tickets and gained over 1,000 hours designing, building, and troubleshooting Windows and Linux servers and Cisco networks.
Alongside IT, I've worked as a freelance audio engineer since 2015, composing music, mixing and mastering audio, restoring quality, producing stems, and delivering work on deadline using Studio One, Logic Pro X, FL Studio, and Pro Tools.

