Open to opportunities

Shaun Powell

@shaunpowell

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IT professional specializing in technical support and audio engineering.

United States

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What I'm looking for

I seek a customer-focused IT role where I can apply technical support, troubleshooting, and leadership skills while growing in systems administration and audio/AV responsibilities.

I am a dedicated IT professional with extensive hands-on experience in technical support, hardware and software troubleshooting, network setup, and customer-facing help desk operations. I deliver timely resolutions, document ticketed work clearly, and collaborate with system administrators and developers to ensure operational efficiency.

In addition to over a decade of audio engineering work, I edit, mix, and validate audio for media projects while maintaining and troubleshooting equipment. I hold an associate degree in Music Production & Engineering, am pursuing CompTIA A+, and seek a role that leverages my technical, analytical, and leadership skills.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Specialist

Current

Rise Broadband

Jan 2024 - Present (1 year 8 months)

Provide first-line technical support via phone, email and chat; diagnose hardware, software and networking issues and submit or escalate service requests to schedule onsite repairs, improving resolution timeliness.

Troubleshooting Help Desk Ticketing Systems Windows Server DNS DHCP VPN Customer Support

Current

Audio Engineer

Current

Rise Broadband

Jan 2004 - Present (21 years 8 months)

Edit, mix and manage live sound for media projects; design and validate audio components through specification review and acoustic testing to ensure quality across film, music and podcast productions.

Audio Editing Mixing Sound Design Digital Performer Signal Flow