Casey Sanders

Founded and manage promotions company producing local music events and two annual festivals, overseeing planning, booking, marketing, media production, and site maintenance.

Provide contract IT services including computer repair, networking, and website design; led imaging and deployment of 400+ laptops and developed 200+ business websites and pages.

Handled high-volume inbound calls for AARP members, providing membership, billing, and program support and consistently meeting or exceeding call quality and productivity metrics.

Taught IT fundamentals and A+ certification to at-risk youth, proctored PearsonVUE/CompTIA exams, and assisted with post-program job placement and workforce readiness.

Handled inbound technical support calls for wireless customers, troubleshooting devices and network issues, submitting trouble tickets, and creating training presentations for team members.

Provided front-line technical assistance to Comcast customers, troubleshooting connectivity, network speeds, and hardware/software issues and performing remote diagnostics and escalations.

Managed IT operations for Sodexo dining services across 30+ USC campus locations, maintaining POS systems, security cameras, and menu databases while implementing new technology solutions.

Handled 80+ inbound calls daily to resolve account and billing issues, utilizing persuasive communication to retain customers and consistently meet retention and QA targets.

Completed online studies in graphic design focusing on visual communication and digital media from 2006 to 2008.

Studied printing and design at the R.D. Anderson Applied Technology Center from 1998 to 1999.

Completed CompTIA A+ and Network+ certification courses in 2003.

Earned a high school diploma from Woodruff High School in 2000.