Jose Serrano

Provided technical support and managed administrative tasks for over 100 users daily using MiSiS and Remedy. Performed troubleshooting and maintenance on 50+ school printers and 30+ Chromebooks, ensuring 95% uptime for classroom technology.

Managed inventory for 100+ supplies and placed weekly orders to ensure consistent stock levels. Conducted weekly follow-up calls to over 50 customers, resulting in a 15% increase in customer satisfaction scores.

Assisted 50 customers daily with product selection and service, resulting in a 15% increase in sales during tenure. Oversaw inventory management for 50+ shoe models and used Zebra technology to track inventory levels for over 300 items daily.

Accommodated customers with truck and trailer rentals, provided accurate descriptions of rental equipment, and performed maintenance checks on 15+ trailers daily. Worked as part of a two-person team to manage daily operations, assisting an average of 50 customers per shift.

Participated in 10+ play testing sessions and delivered comprehensive feedback reports assessing user experience and gameplay mechanics. Supported a team of 5 developers by providing troubleshooting assistance and guiding product development for a web application.

Managed inventory and logistics for U-Haul equipment, coordinating with over 100 dealers and centers. Supervised a reservations dashboard, processing customer requests with an average handling time of one minute per reservation.

Pursuing a Bachelor of Science in Management with coursework in operations management, computer language, inventory management, business communication, information studies, and information technology.