Athman Athman
@athmanathman
I resolve remote IT issues and keep multi-branch teams productive.
KenyaWhat I'm looking for
At Fayaz Bakers Limited, I resolve hardware, software, and network issues for staff across multiple branches, while administering user accounts, mailboxes, and access permissions.
I've supported end users in multi-branch and public-sector environments, including first-line ICT support for the Independent Electoral and Boundaries Commission. I manage requests through resolution, maintain ICT documentation and asset registers, and explain technical issues clearly to non-technical users.
I'm certified in Windows Server, routing and switching, and network security, and I work independently in remote, ticket-based support environments. Alongside IT support, I deliver photography, video editing, and post-production work directly with clients.
Experience
Work history, roles, and key accomplishments
IT Manager
Fayaz Bakers Limited
Jan 2016 - Present (10 years 7 months)
Resolved hardware, software, and network issues for staff across multiple branches, administered user accounts and access permissions, and provided remote troubleshooting support. Maintained ICT documentation and trained non-technical staff on system usage.
Photo & Video Editor
Amtech / Mashariki Creative
Jan 2011 - Present (15 years 7 months)
Delivered photography, video editing, and post-production work to client deadlines, communicating requirements and revisions directly with clients.
Regional ICT Officer
Independent Electoral and Boundaries Commission (IEBC)
Jan 2016 - Dec 2016 (11 months)
Provided first-line support on hardware, software, and email/telephony issues to staff and stakeholders, acting as the single point of contact for ICT issues and coordinating with corporate IT services when needed.
Education
Degrees, certifications, and relevant coursework
University of Osmania
Bachelor of Science, Computer Science
2011 - 2014
Pursued a Bachelor of Science in Computer Science, gaining foundational knowledge in computing and software development.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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