Open to opportunities

kelvin kamau

@kelvinkamau3160

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Highly skilled IT Support Officer with 8 years of experience.

Kenya

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What I'm looking for

I am looking for a role that offers opportunities for growth and challenges in IT management.

I am a highly skilled and customer-focused IT Support Officer with over 8 years of experience in providing technical assistance and troubleshooting hardware and software issues. My proven ability to resolve technical problems efficiently ensures minimal downtime and optimal system performance. I am adept at supporting end-users, managing IT assets, and implementing security best practices.

In my previous role as an IT Assistant with the County Government of Nakuru, I was responsible for installing and customizing software components, detecting connection failures, and maintaining the organization’s website. Currently, I own and operate a cyber café where I provide high-quality services, including consultation on software trends, hardware diagnosis, and teaching clients how to use complex software applications. My commitment to customer service and problem-solving has been key to my success in the IT field.

Experience

Work history, roles, and key accomplishments

Current

Owner (Front Desk Operator)

Current

Vision Cyber Cafe and Studios

Jan 2019 - Present (6 years 5 months)

Provided high-quality services including consultation on current software trends, installation of CCTVs, Windows OS upgrades, hardware diagnosis, and networking. Taught clients various complex software such as Adobe Photoshop, Premiere, CSS, Office 365, and photo editing software like Adobe Lightroom. Performed general hardware maintenance for tablets, desktop computers, and laptops.

Customer Service Networking Adobe Photoshop Adobe Premier Microsoft Office 365 Lightroom Maintenance

IT Assistant

County Government of Nakuru

Jan 2016 - Present (9 years 5 months)

Installed and customized software components, including Windows 7, 8, and 10, and drivers, resolving compatibility issues. Maintained the organization's website by uploading new banners and photos, and managed IT equipment checkout, procurement, and inventory tracking. Documented troubleshooting steps, updated user manuals, and coordinated with vendors for repairs and maintenance.

Windows OS Installation Installing Drivers Maintenance Inventory Management Technical Documentation

Education

Degrees, certifications, and relevant coursework

Jomo Kenyatta University of Agriculture and Technology

Bachelor of Information Technology, Information Technology

Completed a Bachelor of Information Technology degree. Gained foundational knowledge and practical skills in various aspects of information technology.