Open to opportunities

Jonah mwangi

@jonahmwangi

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Dedicated IT Support Specialist with strong technical expertise.

Kenya

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What I'm looking for

I am looking for a role that fosters growth, collaboration, and innovation in IT.

I am an IT Support Specialist with over two years of experience in providing comprehensive technical assistance and support for computer systems, software applications, and network issues. My proficiency in troubleshooting hardware and software problems, managing help desk operations, and delivering exceptional customer service has been instrumental in enhancing user satisfaction and streamlining IT processes.

Throughout my career, I have successfully managed various IT projects, including hardware maintenance, cloud support, and system troubleshooting. My commitment to continuous learning and staying updated with the latest technological advancements has enabled me to provide effective solutions and support to end-users. I thrive in collaborative team environments and am eager to contribute my skills to a forward-thinking company.

Experience

Work history, roles, and key accomplishments

ICT Assistant

Zillions Credit Limited

Jul 2023 - Present (1 year 11 months)

Provided comprehensive hardware maintenance for laptops and printers, ensuring optimal performance. Managed cloud support and system troubleshooting, resolving various technical issues efficiently.

Maintenance Cloud Support System Troubleshooting GSM Configuration SIP Trunk Management

ICT Technician

Farmer's Choice Limited

May 2023 - Present (2 years 1 month)

Contributed to a team that successfully conducted a new system test, focusing on performance and user interface. Successfully troubleshot the factory's weighing system, ensuring its operational efficiency.

Printer Troubleshooting Test Systems Weighing System Troubleshooting

Part-time Remote Jobs

Self Employed

Jan 2022 - Present (3 years 5 months)

Trained AI models by providing sets of questions, pictures, videos, and text based on specific objectives. Designed logos, posters, and flyers for small businesses and personal branding using Canva.

Remotask AI Training Graphic Design Logo Design poster design Canva Clickworker Remotasks

ICT Support Attaché

Huduma Center, Murang'a

Sep 2021 - Present (3 years 9 months)

Facilitated Huduma card activation and maintained network systems to ensure seamless operations. Provided customer service, performed data entry, and assisted with ID card re-application services.

Huduma Card Activation Customer Service Data Entry ID Card Re Application poster design Client Management

Education

Degrees, certifications, and relevant coursework

Allison online classes

Certificate, Information Technology

Completed a certification in COMP TIA+ 1000 PART 1 through Allison online classes, demonstrating foundational knowledge in IT support. Also obtained an intermediate certification in COMP TIA Cloud+, expanding expertise in cloud technologies.

Murang'a University of Technology

Bachelor of Science, Information Technology

Grade: Second Class Upper Division

Achieved a Second Class Upper Division in Information Technology, gaining comprehensive knowledge in IT principles and practices. This degree provided a strong foundation for a career in technical support and system management.

KESAP Research Centre

Training Certificate, Data Management and Data Analysis

Activities and societies: Certified in data collection and analytics using SPSS, STATA, Excel, and Power BI.

Completed specialized training in Data Management and Data Analysis, becoming certified in using SPSS, STATA, Excel, and Power BI. This program enhanced skills in data collection and analytical techniques.

Njenga Kurume Secondary School

Kenya Certificate of Secondary Education, General Studies

Grade: B- (minus)

Obtained the Kenya Certificate of Secondary Education, demonstrating a strong academic foundation. Achieved a Grade B- (minus) in the national examination.