Open to opportunities

Athini magwaxaza

@athinimagwaxaza

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Electrical technician and senior customer service advisor skilled in troubleshooting and sales.

South Africa

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What I'm looking for

I seek a permanent role blending technical troubleshooting and customer support with career growth, mentorship, stable contracts, and opportunities to apply my electrical engineering skills while meeting service and sales targets.

I am an electrical engineering graduate with hands-on experience as an engineering technician and a senior customer service advisor.

As an engineering technician I performed fault finding, troubleshooting and maintenance on electrical and telecommunications equipment, used diagnostic software to detect faults, managed small projects and logged tickets to maintain operational reliability.

In customer-facing roles I handled inbound and outbound calls, live chat and email support, resolved escalations, met sales and service targets, and used SAP and Zendesk to manage customer records and troubleshooting workflows.

I am multilingual (English, isiXhosa, isiZulu, Sesotho), proficient with Microsoft Teams, Zoom and Slack, and I seek roles that combine technical troubleshooting with customer-facing problem solving and clear paths for career growth.

Experience

Work history, roles, and key accomplishments

Senior Customer Associate

Capita

Apr 2022 - Apr 2024 (2 years)

Handled inbound/outbound calls, email and live chat for a Capita campaign; resolved escalations and logged tickets in SAP and Zendesk while meeting daily sales and customer-satisfaction targets over a two-year contract.

Customer Service Outbound Calling SAP Zendesk Live Chat Support Sales Email Support Microsoft Teams

Engineering Technician

PRASA Metrorail

Jan 2017 - Jan 2018 (1 year)

Performed electrical and telecommunications fault finding, troubleshooting and maintenance on commuter rail systems; managed small projects and logged incidents to maintain operational records and support service continuity.

Telecommunications Troubleshooting Ticketing Systems Project Coordination

Sales and Marketing Agent

Saatchi & Saatchi

Dec 2013 - Jun 2016 (2 years 6 months)

Executed sales and marketing campaigns in shopping malls and B2B settings, made outbound calls and handled customer enquiries via email and social media while consistently meeting daily targets.

Sales Marketing B2B Sales Outbound Calling Customer Service Social Media Lead Generation Sales Targets

Education

Degrees, certifications, and relevant coursework

Cape Peninsula University of Technology

Electrical Engineering coursework, Electrical Engineering

Activities and societies: Modules completed include Communications Skills 1; Computer Skills 1; Projects 1-2; Electronics 1-2; Electrical Engineering 1-3; Electrical Machines 2-3; Power Electronics 3; Electrical Distribution 3; Mathematics 1-3; Management 2; Electrical Protections 3; Digital Systems 1-2; Design Project 3.

Completed coursework in Electrical Engineering covering core modules across electronics, power systems, and mathematics.

Mpilisweni Secondary School

Matric Certificate, Secondary Education

Activities and societies: Subjects included English (First Additional Language), IsiXhosa (Home Language), Mathematics, Physical Sciences, Life Sciences, Computer Application Technology, and Life Orientation.

Completed Grade 12 Matric certificate with emphasis on mathematics, physical sciences, life sciences and computer application technology.