At Callzilla, I supported customers on the Freshpet campaign through email, live chat, and CRM systems. I handled order and product enquiries, account updates, and service requests while maintaining an average QA score of 95%.
As a Senior Customer Service Representative on the 2degrees New Zealand telecommunications campaign, I supported broadband and internet customers with first-line technical issues, billing enquiries, and account maintenance. I logged and escalated technical cases through Zendesk and used the ISPDB customer management system.
At iSON Xperiences on the Vodacom campaign, I handled customer queries and complaints, and provided buddy and floor support to agents. Across my customer support roles, I consistently achieved KPIs and maintained an average QA score of 95%.
