Tyesha User

I am an experienced healthcare and insurance support specialist with over nine years working in regulated environments supporting members, providers, and payers.

Throughout my career I have handled high-volume call center communication, Medicare Advantage inquiries, claims and eligibility investigations, and enrollment changes while maintaining CMS and HIPAA compliance.

I am proficient with CRM and member tracking systems, Microsoft Office (Word, Excel, Outlook), and internal documentation tools; I consistently document outcomes and support cross-departmental coordination to resolve issues promptly.

I am recognized for professionalism, empathy, and a commitment to accurate, timely service delivery and have contributed to training materials and process improvements to strengthen team performance.