Alysha Lane

Streamlined billing processes to improve accuracy, reduced claim denials through careful insurance and coding review, and enhanced revenue collections via diligent follow-up on unpaid claims.

Prepared and submitted provider enrollment and re-credentialing applications to payors, maintained provider directory accuracy, and completed 90-day follow-ups to ensure timely access to care and reduce enrollment lapses.

Assisted with class facilitation and events, supervised work-study students, managed calls and facility requests, and supported center operations to ensure smooth daily functioning.

Managed financial records and weekly reconciliations using QuickBooks, assisted pastor with administrative tasks, and maintained confidentiality and accurate church accounting procedures.

Answered subscriber and provider inquiries across phone and email, prepared written resolutions and claims payment adjustments, and maintained production and accuracy targets under high-volume conditions.

Processed and maintained member and group enrollments, loaded and updated enrollment databases, reconciled eligibility discrepancies, and served as main contact for enrollment-related customer inquiries.

Reviewed, researched, and resolved claims for commercial and government customers, ensuring compliance with reimbursement and contract policies and improving claims resolution accuracy.

Handled incoming auto insurance calls, addressed complaints and inquiries, provided quotes and product information, and troubleshot customer issues to resolution.

Resolved policy and product issues, used call scripts to meet service targets, maintained accurate records, and built customer loyalty through follow-up and cross-department collaboration.

Completed a Bachelor of Science in Health Administration with coursework in human resource management and business administration.

Completed an Associate of Arts with a Pre-Nursing focus.

Earned a High School Diploma.