Asher Kirshenbaum

Managed highest-value retail accounts to retain, expand, and upsell, meeting or exceeding NRR targets and learning two product lines within one year to support product migration in 2025.

Serviced reseller and API clients on a new Partnerships team, managing a portfolio representing over $5M ARR, creating partner launch playbooks and driving upsells into existing accounts.

Consulted restaurant partners on 90-day launch strategies and digital acquisition tactics, driving channel growth of 30–40% and implementing land-and-expand processes for scalable expansion.

Owned a midmarket and enterprise restaurant portfolio exceeding $1M ARR, drove 15% YoY revenue growth, and secured multi-year renewals for 90% of the book during contract negotiations.

Executed land-and-expand strategies and collaborated with product and engineering to deliver feature enhancements, including adapting a waitlist product that improved client retention during COVID-19.

Joined the first enterprise team post-acquisition to manage and onboard enterprise accounts, conducted SQL-based reporting for clients and delivered regular business reviews to demonstrate value.

Led Customer Success for mid-market and single-location clients across Canada and the USA, consistently achieving 10% MoM customer growth and building a scalable onboarding and support team.

Onboarded and supported 300+ retailers across Canada, acted as product manager for the retailer portal, performed QA with developers, and created educational materials to improve adoption.

Completed a Bachelor of Science in Biology with coursework in foundational biological sciences and research methods.