Whitney Musau
@whitneymusau
Ambitious finance professional with a passion for customer experience.
What I'm looking for
I am a dedicated finance professional with over five years of experience in customer service and accounting roles. My journey has been marked by a commitment to excellence and a passion for helping others. I thrive in environments where I can utilize my skills in finance and customer relations to make a positive impact.
At Letshego Kenya, I have honed my abilities in customer experience, providing support and assistance to ensure that clients receive the best service possible. My previous role as an Accounts Clerk at Bridgan Girls High School allowed me to develop strong organizational skills and a keen eye for detail, managing financial records and ensuring compliance with school budgets.
I am constantly seeking opportunities for growth and development, driven by my ambition and goal-oriented mindset. I believe in the importance of integrity and adaptability in the workplace, and I am eager to bring my skills to a dynamic team where I can contribute to success and continue to grow professionally.
Experience
Work history, roles, and key accomplishments
Customer Experience Representative
Letshego Kenya Limited
Nov 2021 - Jun 2024 (2 years 7 months)
Provided support to all assigned areas of the department where service or assistance was needed. Handled and reported on petty cash, answered telephones, and responded to routine loan officer or customer inquiries regarding account balances, loan balances, and payoff requests. Assisted customers with completing loan applications and other related loan documentation.
Accounts Clerk / Secretary
Bridgan Girls Highschool
Jan 2019 - Nov 2021 (2 years 10 months)
Collected school fees, maintained bookkeeping records, and scheduled clearance plans for fee arrears. Ensured proper fee records were kept and requisite meal cards were issued correctly. Prepared and monitored school budgets, planned and evaluated cost reduction measures, and managed accounting systems.
Financial Advisor
Old Mutual Company
Nov 2017 - Aug 2018 (9 months)
Provided customer advisory services on financial planning. Assisted clients in understanding various financial products and services.
Attachee Internal Audit Department
Machakos County Assembly
May 2016 - Aug 2016 (3 months)
Compiled audit evidence before writing reports and verified payments to check for overpayment or underpayment. Confirmed totals in receipts issued and wrote reports based on audited areas. Verified store records and confirmed balances after issue and receipt of store items.
Education
Degrees, certifications, and relevant coursework
Kirinyaga University
Bachelor of Commerce, Finance
Grade: Second Class Upper Division
Completed a Bachelor of Commerce degree with a specialization in Finance. Gained comprehensive knowledge in financial management, economics, and accounting principles. Graduated with a Second Class Upper Division.
Matungulu Girls School
Highschool
Grade: B+
Successfully completed high school education. Achieved a B+ grade in the final examinations.
College of Insurance
Certificate, Insurance
Grade: Pass
Obtained a Certificate in Insurance, demonstrating proficiency in insurance principles and practices. Successfully passed the certification program.
Machakos University
CPA, Accounting
Undertook studies for the Certified Public Accountant (CPA) qualification. Focused on developing expertise in accounting standards, auditing, and financial reporting.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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