WM
Open to opportunities

Whitney Musau

@whitneymusau

Ambitious finance professional with a passion for customer experience.

Kenya

What I'm looking for

I am looking for a role that fosters growth, values integrity, and emphasizes teamwork.

I am a dedicated finance professional with over five years of experience in customer service and accounting roles. My journey has been marked by a commitment to excellence and a passion for helping others. I thrive in environments where I can utilize my skills in finance and customer relations to make a positive impact.

At Letshego Kenya, I have honed my abilities in customer experience, providing support and assistance to ensure that clients receive the best service possible. My previous role as an Accounts Clerk at Bridgan Girls High School allowed me to develop strong organizational skills and a keen eye for detail, managing financial records and ensuring compliance with school budgets.

I am constantly seeking opportunities for growth and development, driven by my ambition and goal-oriented mindset. I believe in the importance of integrity and adaptability in the workplace, and I am eager to bring my skills to a dynamic team where I can contribute to success and continue to grow professionally.

Experience

Work history, roles, and key accomplishments

LL

Customer Experience Representative

Letshego Kenya Limited

Nov 2021 - Jun 2024 (2 years 7 months)

Provided support to all assigned areas of the department where service or assistance was needed. Handled and reported on petty cash, answered telephones, and responded to routine loan officer or customer inquiries regarding account balances, loan balances, and payoff requests. Assisted customers with completing loan applications and other related loan documentation.

BH

Accounts Clerk / Secretary

Bridgan Girls Highschool

Jan 2019 - Nov 2021 (2 years 10 months)

Collected school fees, maintained bookkeeping records, and scheduled clearance plans for fee arrears. Ensured proper fee records were kept and requisite meal cards were issued correctly. Prepared and monitored school budgets, planned and evaluated cost reduction measures, and managed accounting systems.

MA

Attachee Internal Audit Department

Machakos County Assembly

May 2016 - Aug 2016 (3 months)

Compiled audit evidence before writing reports and verified payments to check for overpayment or underpayment. Confirmed totals in receipts issued and wrote reports based on audited areas. Verified store records and confirmed balances after issue and receipt of store items.

Education

Degrees, certifications, and relevant coursework

KU

Kirinyaga University

Bachelor of Commerce, Finance

Grade: Second Class Upper Division

Completed a Bachelor of Commerce degree with a specialization in Finance. Gained comprehensive knowledge in financial management, economics, and accounting principles. Graduated with a Second Class Upper Division.

MS

Matungulu Girls School

Highschool

Grade: B+

Successfully completed high school education. Achieved a B+ grade in the final examinations.

CI

College of Insurance

Certificate, Insurance

Grade: Pass

Obtained a Certificate in Insurance, demonstrating proficiency in insurance principles and practices. Successfully passed the certification program.

MU

Machakos University

CPA, Accounting

Undertook studies for the Certified Public Accountant (CPA) qualification. Focused on developing expertise in accounting standards, auditing, and financial reporting.

Tech stack

Software and tools used professionally

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Whitney Musau - Customer Experience Representative - Letshego Kenya Limited | Himalayas