Zipporah Riungu
@zipporahriungu
Customer Experience Specialist with financial services experience, improving customer satisfaction and engagement.
KenyaWhat I'm looking for
At Kenya National Chamber of Commerce, I managed customer correspondence and contributed to budget creation, helping reduce response time to customer inquiries and improve budget efficiency.
At Marie Stopes, I coordinated marketing campaigns and initiatives that increased lead generation and customer acquisition. My experience also includes customer relationship management, onboarding, financial reporting, and data analysis.
Experience
Work history, roles, and key accomplishments
Finance Officer
Milago Human Resource
Jun 2020 - Aug 2023 (3 years 2 months)
Maintained meticulous records for daily transactions and recorded accounts payable and receivable with precision. Facilitated preparation of monthly, quarterly, and annual financial reports and conducted bank reconciliation.
Data Analyst
Kenya Commercial Bank
May 2019 - May 2020 (1 year)
Collaborated with loan administration to ensure seamless inter-system linkages and collected fiscal data for timely decision-making. Analyzed fiscal reports and assisted in budget preparation and execution.
Sales & Marketing Officer
Marie Stopes
May 2017 - Mar 2019 (1 year 10 months)
Implemented effective marketing strategies resulting in a 20% increase in product awareness and a 15% improvement in customer satisfaction. Coordinated marketing campaigns driving a 30% growth in lead generation and a 10% increase in sales revenue.
Customer Support Executive
Kenya National Chamber of Commerce
Jan 2013 - Dec 2016 (3 years 11 months)
Managed correspondence effectively, reducing response time by 20% and contributed to budget creation for various departments. Supervised clerical tasks and streamlined supply requisition processes, improving administrative efficiency.
Sales Representative
National Bank of Kenya
Apr 2011 - Mar 2012 (11 months)
Sales representative role at National Bank of Kenya.
Financial Advisor
Old Mutual
Nov 2009 - Aug 2010 (9 months)
Financial advisor role at Old Mutual.
Education
Degrees, certifications, and relevant coursework
Kabete Technical Training Institute
Diploma, Analytical Chemistry
Diploma in Analytical Chemistry from Kabete Technical Training Institute.
LinkedIn Learning
Customer Experience: Journey Mapping, Customer Experience
Completed the Customer Experience: Journey Mapping certification on LinkedIn Learning.
Ajira
Virtual Assistant, Virtual Assistant
Completed the Virtual Assistant certification from Ajira.
Alison
Introduction To Customer Relationship Management, Customer Relationship Management
Completed the Introduction to Customer Relationship Management certification on Alison.
Meru University of Science and Technology
Bachelor of Commerce, Finance
Bachelor of Commerce degree in Finance from Meru University of Science and Technology.
Kenya Institute of Management
Diploma, Business Management
Diploma in Business Management from the Kenya Institute of Management.
Alison
Introduction to Data Analysis, Data Analysis
Completed the Introduction to Data Analysis certification on Alison.
Availability
Location
KenyaAuthorized to work in
Salary expectations
Social media
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