Open to opportunities

Asiri Karunanayaka

@asirikarunanayaka

Message

I improve customer experiences, sales outcomes, and operations across high-volume service environments.

Sri Lanka

Message

What I'm looking for

I'm looking for a role in a reputable BPO organization where I can apply my customer service, sales, and operations experience to improve customer satisfaction, achieve KPIs, and contribute to business growth.

I've supported local and international customers across customer service, sales, hospitality, and operations for more than 10 years. At Karunanayaka Yarn and Thread Distributor, I managed customer inquiries, escalations, CRM records, service standards, and cross-department issue resolution.

At Wonder Bridge Pvt. Ltd., I generated sales opportunities through outbound calls and follow-ups, built customer relationships, and achieved sales objectives through negotiation and persuasive selling. I've also managed operations, supervised teams, monitored KPIs, prepared performance reports, and improved customer service standards.

Experience

Work history, roles, and key accomplishments

Customer Service Officer

Karunanayaka Yarn and Thread Distributor

Feb 2026 - Jul 2026 (5 months)

Managed customer inquiries through phone, email, and other communication channels, providing accurate information and effective solutions. Handled escalated cases, maintained detailed customer records, and collaborated with internal departments to ensure timely issue resolution.

Customer Experience Management Voice Email and Chat Support Customer Complaint Resolution Escalation Management Objection Handling Relationship Management

Education

Degrees, certifications, and relevant coursework

NCC Education / Metropolitan University London

International Diploma in Computer Studies, Computer Science

2003 - 2005

Successfully completed a 2-year study program covering key areas of Computer Science and Information Technology, including computer software and hardware, networking, and web design.