Gayani Dissanayaka

I'm an experienced customer service professional with a strong record in front-office and guest services roles across hospitality and call center environments. I consistently meet sales targets, streamline processes, and resolve customer issues on first contact.

At Dialog Business Services I achieved monthly sales targets and implemented feedback loops that improved product features and customer outcomes. My hospitality roles at The Golden Crown Hotel and Araliya Green Hills Hotel reduced wait times and improved guest loyalty through personalized service.

I bring strengths in problem solving, complaint resolution, active listening, and billing and invoicing, combined with time management and sales techniques. I have received multiple recognitions, including Runner Up in Service Professional of the Year (2024) and hospitality industry awards in 2017/2018.

I am eager to contribute my customer-focused mindset and proven operational improvements to a team that values service excellence, continuous improvement, and positive customer experiences.