YNyasmin naushad
@yasminnaushad
Customer service executive delivering empathetic, efficient support and strong CRM-driven results.
Sri LankaWhat I'm looking for
I am a customer service professional with experience across high-volume support environments, handling inquiries via phone, email and chat while maintaining high CSAT and First Contact Resolution metrics. I consistently use CRM systems to manage customer records, collaborate with cross-functional teams, and implement feedback-driven improvements.
My background includes roles supporting ride-hailing and BPO clients as well as Port City customers, where I balanced multiple cases, escalated complex issues, and contributed to process enhancements. I bring strong communication, conflict-resolution, and teamwork skills, and a commitment to delivering positive customer experiences under pressure.
Experience
Work history, roles, and key accomplishments
Customer support exactive
Port City BPO
Oct 2024 - Oct 2025 (1 year)
Managed multi-channel customer inquiries and maintained CRM records while collaborating with technical teams to resolve issues through live chat. Demonstrated a strong customer-first approach in a fast-paced BPO environment, ensuring efficient communication and high levels of client satisfaction.
Customer Executive
Belvantage
Handled high-volume inbound/outbound calls for PickMe users, resolved ride and payment issues, maintained CRM records, and met KPIs for call handling and customer satisfaction.
Customer Support Executive
Port City
Provided professional customer support to local and international clients across phone, email, and in-person channels, resolving inquiries and coordinating cross-functional solutions to maintain high satisfaction.
Education
Degrees, certifications, and relevant coursework
International Airline & Aviation College
Diploma, Airline Ticketing, Reservation and Marketing
Completed a diploma in airline ticketing, reservation, and marketing with practical training in airline reservation systems and ticketing procedures.
Sri Lanka Islamic Centre
Diploma, MS Office and Graphic Designing
Completed a diploma in Microsoft Office and graphic designing covering office productivity tools and basic graphic design techniques.
Sunflower Skill Academy
Diploma (NVQ Level 4), Salon Management
Completed a Diploma in Salon Management and Culture at NVQ Level 4 focusing on salon operations, client service, and basic management practices.
Sunflower Skill Academy
Diploma, Henna Artistry
Completed a diploma program in professional henna artistry covering design techniques and application for cultural and commercial use.
Department of Examinations
G.C.E. Advanced Level, General Secondary Education
Completed the G.C.E. Advanced Level Examination as administered by the Department of Examinations in Sri Lanka.
Department of Examinations
G.C.E. Ordinary Level, General Secondary Education
Completed the G.C.E. Ordinary Level Examination as administered by the Department of Examinations in Sri Lanka.
Tech stack
Software and tools used professionally
Availability
Location
Sri LankaAuthorized to work in
Job categories
Interested in hiring yasmin?
You can contact yasmin and 90k+ other talented remote workers on Himalayas.
Message yasminFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
