Rikshan Rajavel
@rikshanrajavel
Dedicated client support executive with strong communication skills.
Sri LankaWhat I'm looking for
I am a dedicated professional with experience in customer support and client relations. My journey began at Harry Marketing Pvt Ltd, where I honed my skills in delivering exceptional customer service and ensuring that service delivery met client expectations. I believe that effective communication is key to building strong relationships, and I strive to maintain open lines of communication with both clients and internal teams.
In my subsequent role as a Client Support Executive at SK Construction, I acted as a primary point of contact for project-related inquiries, providing regular updates and resolving issues promptly. My commitment to client satisfaction has been a driving force in my career, leading me to my most recent position as a Sales Executive at M.R.P Essence House, where I focused on maintaining relationships and ensuring product quality. I am currently pursuing a BSc (Hons) in Business Information Systems, which complements my practical experience with a solid academic foundation.
Experience
Work history, roles, and key accomplishments
Payment Associate
Port City BPO
Nov 2024 - Present (1 year 7 months)
Managed online cash flow and processed cash transfers according to customer requests. Handled transactions specifically for Indonesian banks including BCA, Panin, BSI, and Mandiri.
Sales Executive
M.R.P Essence House
Jun 2022 - Present (4 years)
Maintained strong relationships with businesses and actively approached prospective customers. Responsible for inspecting inventory in stock and ensuring the quality of products on display.
Client Support Executive
SK Construction
Jul 2020 - Present (5 years 11 months)
Maintained open communication with clients, acting as the primary point of contact for all project-related inquiries. Provided regular updates to clients and internal teams, and resolved client issues and concerns in a timely manner.
Customer Support
Harry Marketing Pvt Ltd
Mar 2018 - Present (8 years 3 months)
Delivered excellent customer service by collaborating with employees and customers to ensure service delivery aligned with expectations and requirements. Responsible for receiving and processing customer orders efficiently.
Education
Degrees, certifications, and relevant coursework
ICBT
BSc (hons), Business Information Systems
Currently pursuing a Bachelor of Science with honors in Business Information Systems.
Buckingham International College
IGCSE Ordinary Level Examination, General Studies
Grade: 4B, 2C, D
Completed the IGCSE Ordinary Level Examination.
ICBT
Diploma, Information and Communication Technology
Obtained a Diploma in Information and Communication Technology.
ICBT
Higher Diploma, Computing and Software Engineering
Grade: HD
Achieved a Higher Diploma in Computing and Software Engineering.
Tech stack
Software and tools used professionally
Availability
Location
Sri LankaAuthorized to work in
Job categories
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