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Rikshan Rajavel

@rikshanrajavel

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Dedicated client support executive with strong communication skills.

Sri Lanka

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What I'm looking for

I am looking for a role that values communication and client satisfaction, offering opportunities for growth.

I am a dedicated professional with experience in customer support and client relations. My journey began at Harry Marketing Pvt Ltd, where I honed my skills in delivering exceptional customer service and ensuring that service delivery met client expectations. I believe that effective communication is key to building strong relationships, and I strive to maintain open lines of communication with both clients and internal teams.

In my subsequent role as a Client Support Executive at SK Construction, I acted as a primary point of contact for project-related inquiries, providing regular updates and resolving issues promptly. My commitment to client satisfaction has been a driving force in my career, leading me to my most recent position as a Sales Executive at M.R.P Essence House, where I focused on maintaining relationships and ensuring product quality. I am currently pursuing a BSc (Hons) in Business Information Systems, which complements my practical experience with a solid academic foundation.

Experience

Work history, roles, and key accomplishments

Payment Associate

Port City BPO

Nov 2024 - Present (7 months)

Managed online cash flow and processed cash transfers according to customer requests. Handled transactions specifically for Indonesian banks including BCA, Panin, BSI, and Mandiri.

Cash Management Financial Operations Banking Operations Data Entry

Sales Executive

M.R.P Essence House

Jun 2022 - Present (3 years)

Maintained strong relationships with businesses and actively approached prospective customers. Responsible for inspecting inventory in stock and ensuring the quality of products on display.

Sales Business Development Customer Relationship Management Inventory Management Quality Control

Client Support Executive

SK Construction

Jul 2020 - Present (4 years 11 months)

Maintained open communication with clients, acting as the primary point of contact for all project-related inquiries. Provided regular updates to clients and internal teams, and resolved client issues and concerns in a timely manner.

Client Communication Project Management Client Relations Team Collaboration

Customer Support

Harry Marketing Pvt Ltd

Mar 2018 - Present (7 years 3 months)

Delivered excellent customer service by collaborating with employees and customers to ensure service delivery aligned with expectations and requirements. Responsible for receiving and processing customer orders efficiently.

Customer Service Customer Relationship Management Order Processing Communication Problem Solving