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Asim Khan

@asimkhan5

Technical Support Specialist at Channel Capital who provided frontline IT support and managed laptop builds, Azure, and endpoint management.

New Zealand

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What I'm looking for

I’m seeking a position that allows room to develop my technical capabilities in a creative and professional environment, with opportunities that shape and sharpen my personal qualities through a new challenge.

At Channel Capital, I provided frontline support through walk-ins, phone, email, live chat, and Teams. I built laptops for new and existing users and worked with Azure, MS Intune, and MS Endpoint Manager.

At Ashurst, I handled user incidents and service requests, including software installation, access provisioning, and password resets. I supported requests from users in Australia, Asia, the Middle East, and the UK.

At New Zealand Government, I created, deleted, and modified user accounts in Active Directory and Exchange. I also resolved service requests and managed process documentation.

Earlier, I supported desktop and service desk operations at Vodafone NZ Ltd and other organisations, and worked as a User Acceptance Tester with Oracle 9i. I’m seeking a role that gives me room to develop my technical capabilities in a creative and professional environment.

Experience

Work history, roles, and key accomplishments

Technical Support Specialist

Channel Capital

Nov 2024 - Mar 2026 (1 year 4 months)

Provided frontline support and built laptops for users, with extensive experience in Azure, MS Intune, and MS Endpoint Manager. Collaborated with external IT companies and ensured high customer satisfaction.

Azure Intune Microsoft Endpoint Manager Troubleshooting Customer Service Help Desk Support

Service Desk Analyst

Ashurst

May 2024 - Nov 2024 (6 months)

Provided frontline support and managed IT incidents and service requests within SLAs. Collaborated with IT teams and supported users across multiple regions.

Service Desk Incident Management SLA Management Customer Service Troubleshooting

IT Support Specialist

New Zealand Trade & Enterprise

Apr 2023 - Dec 2023 (8 months)

Built Surface laptops and provided frontline support with extensive use of Azure, MS Intune, and MS Endpoint Manager. Managed service requests and collaborated with IT teams.

Azure Intune Microsoft Endpoint Manager Microsoft Surface Help Desk Support Troubleshooting

System Administrator

New Zealand Government

Aug 2020 - Apr 2023 (2 years 8 months)

Managed user accounts in Active Directory and Exchange, handled documentation, and resolved service requests within SLA targets. Also managed users in Cisco Unified CM Administration.

Active Directory Exchange Cisco Unified Communications Manager (CUCM)Documentation SLA Management Customer Service

Desktop Support Engineer

Meridian Energy

Feb 2020 - Mar 2020 (1 month)

Provided onsite support for Windows 10 upgrade project, updating BIOS and re-imaging laptops. Installed non-standard applications and followed up with users.

Windows 10 BIOS Imaging Troubleshooting Customer Service

Desktop Support Engineer

Electricity Authority NZ

Aug 2019 - Dec 2019 (4 months)

Provided onsite helpdesk support during Office 365 upgrade, managed Active Directory and Exchange users, and set up desks for new users.

Office 365 Active Directory Exchange Hardware Setup Troubleshooting

Technical Support Analyst

Vodafone NZ Ltd

May 2008 - Apr 2019 (10 years 11 months)

Resolved service requests within SLA targets, assigned tokens, and managed user accounts in Active Directory on various server versions.

Active Directory Windows 2000 2003 Server Windows 2008 Windows Server 2012 SLA Management Token Management

Data Match Officer

Ministry of Social Development

Mar 2002 - Oct 2006 (4 years 7 months)

Handled information processing and data management, conducted case investigations regarding benefit overpayments, and established debts.

Data Management Investigation Case Management Debt Recovery

User Acceptance Tester

Ministry of Social Development

May 2003 - Oct 2003 (5 months)

Worked extensively with Oracle 9i as a User Acceptance Tester, developing test plans and scripts, tracking defects, and participating in review meetings.

Oracle 9i Test Planning Scripting Defect Tracking Documentation