At Air New Zealand, I define and monitor service health metrics across Grafana, OpenSearch, and Splunk, helping reduce incident detection time by approximately 30%. I also monitor Kubernetes health and support payment APIs and PSP integrations.
I manage AWS infrastructure with CloudFormation and tagging strategies, and support Azure DevOps CI/CD pipelines. My PowerShell automation reduced manual operational effort by over 10 hours per month.
Earlier, I worked as a Systems Analyst at Planit Software Testing and held systems and support roles at Computer Concepts Limited, Ubertec (Apple ASP), NORRCOM, and Concentrix (Apple Care). I hold AWS Certified Solutions Architect and Ruckus Wireless Solutions Engineer (WiSE) certifications.
