Harvin Stanley
@harvinstanley
IT Support Manager with 13+ years improving IT operations, support efficiency, and team performance.
New ZealandWhat I'm looking for
I am an experienced IT support and systems administration professional with over 13 years delivering technical support, infrastructure management, and process improvements across large user bases.
As an IT Support Manager, I led teams, implemented ticketing and asset systems, and negotiated vendor agreements that reduced costs and improved response times and visibility. I have managed networks and servers, deployed SCCM, maintained Active Directory and cloud integrations, and reduced downtime through proactive monitoring and security hardening.
I am committed to optimizing IT operations, mentoring staff, and continually improving service delivery through training, documentation, and best practices in cybersecurity and asset management.
Experience
Work history, roles, and key accomplishments
IT Support Manager
Cheil MEA FZ LLC
May 2011 - May 2024 (13 years)
Led a 3-person IT support team serving 300+ end users, improving response times by 30% and implementing a ticketing system and asset database that reduced discrepancies by 30% and identified $50,000 in redundant expenses.
Network / Systems Administrator
Samsung SDS Europe LTD
Oct 2006 - Apr 2011 (4 years 6 months)
Managed network and server infrastructure for 300+ users, implemented monitoring and security protocols that reduced downtime by 30% and vulnerabilities by 40%, and upgraded servers to increase processing speed by 25%.
Education
Degrees, certifications, and relevant coursework
ETEastern Institute of Technology
Master of Information Technology, Information Technology
2024 -
Activities and societies: Student Mentor (Feb 2025 – Present); peer support and onboarding for new students.
Enrolled in a Master of Information Technology program focusing on advanced IT topics and practical systems administration.
BUBharathidasan University
Bachelor's Degree, Electronics and Communications
1996 - 2000
Completed a Bachelor's degree in Electronics and Communications with foundational coursework in electronic systems and communications engineering.
Tech stack
Software and tools used professionally
Availability
Location
New ZealandAuthorized to work in
Job categories
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