Open to opportunities

Tulsiram Venkatalingamurthy

@tulsiramvenkatalinga

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New Zealand

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What I'm looking for

I’m looking for IT Infrastructure & Operations, Backup Administration, or IT Service Delivery roles where I can own VMware/backup reliability, lead incident response, and improve uptime through automation, clear reporting, and strong operational service.

I’m an IT infrastructure and backup specialist with 8+ years delivering VMware vSphere operations, Microsoft 365/Azure AD administration, hybrid backup & recovery, and endpoint security for enterprise and public sector clients.

I’ve supported global clients across multiple time zones in remote and hybrid environments, owning IT operations, incident response, and end-user support, and stepping in as an escalation lead for high-severity incidents.

In my recent role, I administered VMware vSphere (ESXi, vCenter), managed hybrid backup estates (N-able Cove/N-able Backup, ShadowProtect, Arcserve UDP, KeepItSafe), and validated RPO/RTO through monthly test recoveries and restore workflows. I improved data centre stability by 30%, reduced MTTR by 45%, and drove client savings exceeding ₹7 lakhs annually.

I also consolidated endpoint protection to SentinelOne across 200+ endpoints, integrated Microsoft 365/Azure AD with SkyKick Cloud Backup for Exchange Online/OneDrive protection, and mentored a team of Level 1/Level 2 engineers while leading small technical rollout teams.

Experience

Work history, roles, and key accomplishments

Digital Support Specialist

Technology Solutions

Aug 2022 - Mar 2025 (2 years 7 months)

Administered VMware vSphere (ESXi, vCenter), monitored host health, and managed vMotion and snapshot health. Managed hybrid backup, automated M365 protections with SkyKick, consolidated endpoint protection to SentinelOne, and led escalation/incident response.

Lead CIR Administrator

Capital, Coast & Hutt Valley Dhb (Ccdhb)

Jul 2022 - Aug 2022 (1 month)

Led capture, validation, and reconciliation of staff records into the CIR registry to improve data integrity. Trained clinic staff on CIR processes and produced data quality reports with system administration support for healthcare stakeholders.

CIR Registry Administration Data Reconciliation Data Validation Data Quality System Administration Training Healthcare Operations

Service Technical Desk Specialist

Ernst & Young

Jul 2021 - May 2022 (10 months)

Provided technical support for CCP users, including provisioning external clients and resolving PingID authentication issues. Supported user administration and authentication troubleshooting using Microsoft 365 and Azure AD.

Technical Support Provisioning PingID Microsoft 365 Azure AD User Administration Access Management

Technical Support Specialist

Concentrix

Aug 2020 - Mar 2021 (7 months)

Delivered Tier 1 support for macOS and iOS across the Asia-Pacific region, diagnosing software/hardware issues and managing repairs to meet SLAs. Maintained CRM accuracy and improved first contact resolution through troubleshooting and documentation.

Tier 1 Support MacOS iOS Troubleshooting software issues SLA CRM Accuracy First Contact Resolutions Documentation

Customer Service Representative

Sky Tv

Dec 2018 - Mar 2020 (1 year 3 months)

Managed multi-channel customer inquiries and account updates, resolving complaints and processing orders while maintaining CRM accuracy and SLA performance. Exceeded customer experience KPIs and contributed to improved retention.

Customer Service Account Updates Complaint Resolution Order Processing CRM Accuracy SLA KPI Management Customer Experience

Technical Support Specialist

Infosys Ltd

Nov 2016 - Jan 2018 (1 year 2 months)

Provided technical troubleshooting across hardware, software, and network issues, supporting system installations and configurations while maintaining SLA compliance. Developed end-user training material to reduce repeat incidents and improve first-contact resolution.

Technical Troubleshooting hardware troubleshooting Network Systems Installation System Configuration SLA First Contact Resolutions

Education

Degrees, certifications, and relevant coursework

Eastern Institute of Technology

Graduate Diploma, Information Technology

2018 - 2019

Completed a Graduate Diploma in Information Technology (Level 7). Focused on IT infrastructure and backup & recovery operations, including Microsoft 365/Azure AD administration and VMware vSphere operations.

The Oxford College of Science

Bachelor of Computer, Computer

2013 - 2016

Completed a bachelor-level program in computer studies at The Oxford College of Science. The specific degree name is not fully stated in the provided information.