I'm currently a Technology Consultant at VInet Technology Solutions, providing first-point Level 1–2 support across multiple environments with a focus on Microsoft 365 and SharePoint Online administration. I also create support and change processes and manage Intune and Autopilot environments for multiple customers.
At Te Whatu Ora, I worked as a lead engineer supporting and developing cloud-based O365, AWS, and Azure environments for a nationwide medical setting. I administered and deployed web-based applications while partnering with project managers, Solution Architects, and the helpdesk on Level 2+ support.
I've led onboarding, refresh, cloud implementation, and Citrix migration projects in healthcare environments. At Platform Plus and Pinnacle Midlands Health/Xcrania, I supported Intune, Azure, VMware, Citrix, Office 365 hybrid, and critical healthcare systems, while coaching helpdesk teams on support processes.
My background spans systems engineering, service desk, field engineering, infrastructure support, server administration, backups, virtualization, workstation deployment, and medical hardware support. I bring more than 10 years of systems and helpdesk experience across project delivery and BAU support.
