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Cedric Akiumbeni

@cedricakiumbeni

Azure and MS365 Cloud Support Engineer specializing in email security, IT support, API, Systems Engineer and team leadership.

Cameroon

Message

What I'm looking for

I seek roles where I can lead cloud and email security operations, improve reliability through automation and best practices, mentor engineers, and drive high CSAT in collaborative, growth-oriented teams.

I am an Azure-MS365 Cloud/IT Support Engineer and email security specialist with over eight years of experience in IT support, system administration, and email security and deliverability. I excel at restoring ITIL systems, crack SOPs ITSM, implementing scalable Azure infrastructure, and resolving complex mail flow and authentication issues (DMARC, DKIM, SPF, BIMI).

As a two-time employee of the year, Valedictorian and Summa Cum Laude technical team lead and senior support engineer, I’ve driven zero-downtime deployments, coached junior engineers, led cross-functional escalations, and improved customer satisfaction and delivery metrics. I combine operational rigor with a creative approach to transform chaotic environments into reliable, high-performing services.

Experience

Work history, roles, and key accomplishments

Current

Senior Azure Infrastructure Engineer

Current

Propellehead

Mar 2025 - Present (1 year 3 months)

Implement scalable Azure infrastructure solutions, enforce zero-downtime deployment SOPs, and optimize performance and cost to uphold SLA targets across production environments.

Azure CI CD Containerization Infrastructure as Code Performance Monitoring Cost Optimization SOPs Version Control

Microsoft 365 Admin & Exchange Engineer

Microsoft

Aug 2024 - Mar 2025 (7 months)

Resolved M365 and Exchange issues, improved email deliverability via DMARC/SPF/DKIM remediation, and troubleshot mail flow and performance to reduce service disruptions.

Exchange DMARC SPF DKIM Email Deliverability Troubleshooting Customer Support

Email Security Support Specialist

PowerDMARC

Mar 2024 - Jul 2024 (4 months)

Onboarded and configured DMARC, DKIM, SPF, BIMI and MTA-STS for 20+ clients, conducted DNS audits and delivered biweekly/monthly domain security reports to improve email protection.

DMARC DKIM SPF BIMI MTA STS DNS Email Security Freshdesk Onboarding

Technical Team Lead

SolarWinds

Dec 2022 - Feb 2024 (1 year 2 months)

Led support team, coached engineers on SolarWinds products, managed escalations and drove improvements in CSAT, TTR and NPS while coordinating cross-departmental incident responses.

Team Leadership Customer Support Incident Response SolarWinds NPM NAM SAM Escalation Management Coaching

Technical Lead Support Engineer

PrimeShare

Jan 2022 - Nov 2022 (10 months)

Provided remote technical support, improved SOPs and service delivery, and managed Exchange Online mailbox administration and migration reporting to leadership.

Exchange Online SOPs Remote Support Salesforce Teams performance reporting

IT Maintenance Lead Technician

Ministry of Public Health

Jun 2016 - May 2020 (3 years 11 months)

Led field support for mission-critical mobile data collection during vaccination campaigns, resolved connectivity issues, and managed onboarding/offboarding and device maintenance.

Field Support Maintenance Connectivity Issues Onboarding OS Installation

Education

Degrees, certifications, and relevant coursework

MIT Sloan School Of Management

Executive Certificate in Engineering Leadership and Management, Engineering and IT Leadership

2025 - 2026

Grade: TBH

Activities and societies: MIT Sloan Executive Leadership Certificate – Executive Education Track Engaged in advanced leadership coursework focused on strategic decision-making, organizational transformation, and global innovation. Completed 8+ EEUs across four high-impact modules. Collaborated with international executives, applying MIT frameworks to real-world leadership challenges.

The MIT Sloan Executive Leadership Certificate empowers professionals to become transformative leaders.

Through high-impact courses in strategy, innovation, and change management, participants gain global insights and practical tools. Completing 4+ courses (8 EEUs) to earn this non-degree credential from MIT Sloan Executive Education.