Matt Taylor

Monitored kiwifruit per Zespri specifications to ensure arrival in market-ready condition, performed lab testing onshore, and contributed to a data engineering project to streamline processes.

Led a top-performing technical support team, redesigned training manuals, and delivered technical training that improved response times and team efficiency.

Managed secure, compliant transport of freight across the North Island, resolving logistical challenges and communicating with dispatch and customers to maintain delivery schedules.

Led proactive maintenance and fault resolution for critical core networks, reducing customer downtime and securely provisioning SIPT trunks and backhaul circuits for wholesale clients.

Provided remote desktop support to business customers, diagnosing and resolving technical issues and coordinating with Level 2 technicians for escalations.

Completed Maritime New Zealand STCW certification including personal survival techniques, firefighting, first aid, and safety responsibilities.

Completed a Level 6 Diploma in Software Development covering UX design, development principles, cybersecurity, and network & systems administration.

Completed AWS Cloud Practitioner course and obtained AWS Cloud Practitioner certification.

Completed a Micro-credential in Cyber and Computer Forensics Security covering network security, digital forensics, and identity access management.