Open to opportunities

SULTHAN D

@sulthand

Message

I am an IT engineer specializing in systems administration and cross-platform support.

India

Message

What I'm looking for

I am seeking a systems-focused IT role where I can apply cross-platform administration, automation, and asset management in a collaborative team that values operational reliability and continuous improvement.

I am a dedicated IT engineer with extensive experience managing systems across Windows, macOS, and networking environments. I focus on maintaining reliable IT operations and resolving technical issues efficiently.

I have managed user lifecycles using Active Directory, implemented Group Policy Objects to enforce security and deploy software, and administered mail systems including Microsoft Exchange Online and G Suite. I routinely use ticketing platforms such as ServiceNow and FreshService to ensure timely incident resolution.

My hands-on technical work includes MacBook installation and diagnostics, Windows 10/11 installation and troubleshooting, hardware diagnostics, and third-party software deployment. I also handle device backups, Apple ID management, and endpoints optimization.

I emphasize automation, patch management, and IT asset oversight to reduce downtime and improve processes. I deliver dependable remote desktop support and practical networking troubleshooting, and I seek opportunities to contribute these skills to teams that value operational excellence and continuous improvement.

Experience

Work history, roles, and key accomplishments

Current

IT Engineer

Current

Roppen Transportation Services Pvt Ltd

Feb 2022 - Present (3 years 6 months)

Managed Active Directory, Group Policy Objects, Exchange Online and endpoint support across Windows and macOS, resolving authentication and mail-flow issues. Automated account provisioning, deployed Windows patches, and used ServiceNow/FreshService to maintain IT operations.

Active Directory Group Policy MacOS ServiceNow Freshservice TCP IP Patch Management

System Engineer

Arvensys Technologies Pvt Ltd

Aug 2021 - Feb 2022 (6 months)

Installed and troubleshot Windows 10 and configured Office 365/OneDrive for end users while administering networks and resolving hardware/software issues. Leveraged ServiceNow for IT ticket management to ensure timely issue resolution.

Windows 10 Office 365 Networking ServiceNow Troubleshooting IT Support

Senior Executive

Concentrix Services India Pvt Ltd

Jan 2021 - Jul 2021 (6 months)

Maintained Windows OS compliance, configured MS Office and Outlook backups, and implemented antivirus solutions to protect endpoints. Managed user accounts via Active Directory and provided remote desktop support to improve endpoint reliability.

Windows OS Active Directory Outlook)IT Asset Management Troubleshooting Compliance

System Administrator

Global Nettech

Nov 2018 - Mar 2020 (1 year 4 months)

Installed and maintained macOS and Windows across desktops and servers, configured RF gun devices and high-end NVIDIA GPUs, and diagnosed network issues using TCP/IP. Performed hardware and network troubleshooting to sustain operational uptime.

MacOS Windows Server TCP IP IP Troubleshooting RF Gun Configuration NVIDIA System Administration

System Expert

Valuepoint Systems Pvt Ltd

Apr 2017 - Jul 2018 (1 year 3 months)

Conducted LAN/WAN troubleshooting, installed and configured macOS on POS systems and servers, and set up printers and licensed enterprise software. Ensured reliable connectivity and application availability for enterprise clients.

LAN WAN MacOS Software Licensing Enterprise Support