Open to opportunities

Santhosh Kumar N G

@santhoshkumarng

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Experienced IT professional specializing in networking and system administration.

India

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What I'm looking for

I am seeking a hands-on IT role in networking or systems administration where I can apply Windows server/workstation expertise, troubleshoot complex issues, grow technical skills, and contribute to a collaborative, service-focused team.

I am an IT professional with over 12 years of hands-on experience in networking, desktop and server support across Windows workstation and server environments.

I have worked in progressive technical roles including Senior IT Helpdesk Support Engineer and Senior Customer Support Engineer, delivering installation, configuration and troubleshooting for Windows 7/10/11 and Windows Server 2008/2012/2016.

I hold Microsoft Certified Professional certifications and diplomas in Computer Hardware and Network Engineering, and I quickly acquire new skills to implement emerging technologies.

I am highly adaptive, detail-oriented and committed to delivering reliable IT support, strong customer service, and secure network environments.

Experience

Work history, roles, and key accomplishments

Current

Senior IT Helpdesk Support

Current

D-SUN Computer

Apr 2018 - Present (7 years 6 months)

Providing senior-level IT helpdesk support including Windows workstation and server installation, configuration and troubleshooting across Windows 7/10/11 and Server 2008/2012/2016; improved incident resolution and system uptime since joining.

Windows 10 Windows Server Active Directory Remote Support

Senior Customer Support Engineer

HCL ASP Surya Computers

Jan 2015 - Apr 2018 (3 years 3 months)

Delivered senior customer support for desktop and network issues, handling Windows workstation and server troubleshooting and customer escalations to maintain service levels from Jan 2015 to Apr 2018.

Windows Server Desktop Support Customer Support Incident Management Remote Assistance

Desktop Support Engineer

Isha Homes (India) Private Limited

Jul 2011 - Dec 2014 (3 years 5 months)

Provided desktop support and system maintenance across Windows environments, resolving hardware/software issues and supporting end-user computing from Jul 2011 to Dec 2014.

Desktop Support Windows XP Network Sharing User Support

Senior Systems Engineer

Aski Computers

Apr 2010 - Jun 2011 (1 year 2 months)

Managed customer support for systems and networks, performing installations and maintenance of servers and workstations to ensure reliable operations from Apr 2010 to Jun 2011.

Installation Customer Support

Junior System & Network Admin

L-Cube Innovative Solutions Pvt Ltd

Jul 2007 - Mar 2010 (2 years 8 months)

Supported network administration and system setup tasks, assisting with server/workstation installations and routine network maintenance from Jul 2007 to Mar 2010.

Network Administration

Customer Support Engineer

Galaxy Solutions

Jan 2006 - Jun 2007 (1 year 5 months)

Provided customer support and technical assistance for desktop and networking issues, performing installations and troubleshooting from Jan 2006 to Jun 2007.

Customer Support Installation Technical assistance