@ashlymartinez
Bilingual new hire trainer at RESULTSCX, training teams for U.S. health insurance accounts.
HondurasAt RESULTSCX, I worked as a New Hire Trainer for U.S. health insurance accounts, instructing and onboarding new talent and facilitating their integration.
Earlier, I worked as a bilingual Customer Service Agent at STARTEK, supporting a U.S. account. I’m an undergraduate Marketing student at UNAH and have experience with customer service, billing, and Microsoft Office.
Work history, roles, and key accomplishments
Resultscx
Jan 2023 - Dec 2026 (3 years 11 months)
Trained and onboarded new hires for bilingual health insurance accounts, facilitating integration and managing large groups.
Startek
Jan 2020 - Dec 2022 (2 years 11 months)
Provided bilingual customer service for US accounts, handling complex issue resolution and high-level customer interactions.
Degrees, certifications, and relevant coursework
Undergraduate Student, Marketing
2025 -
Currently pursuing a degree in Marketing as an undergraduate student, with expected completion in the future.
High School Diploma, Sciences and Humanities
Completed a bilingual high school diploma in Sciences and Humanities in 2019.
Software and tools used professionally
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