Looking for a job

Ana Melzer

@anamelzer

Account Operations Associate at Passport Global, analyzing shipping trends and supporting logistics optimization while pursuing HR.

Honduras

Message

What I'm looking for

I’m pursuing a Master’s in Human Resources and am eager to apply my analytical mindset and interpersonal skills in HR to help build inclusive, supportive, and growth-oriented work environments.

At Passport Global, I monitor shipments, resolve e-billing discrepancies, and work with cross-functional teams to address delivery issues. I analyze reports and conduct DIM weight analysis to support logistics optimization.

At Whip Around, I managed customer accounts, led training and discovery calls, and identified pain points. I built action plans and closed expansion deals while focusing on retention and renewals.

At 24/7 Intouch (Cloudbreak - CLI), I provided remote English–Spanish medical interpreting for U.S. hospitals and audited operator and interpreter calls. I also led weekly calibration sessions with operations staff and selected agents.

I’m pursuing a Master’s in Human Resources at UNITEC and want to apply my customer operations and people-focused experience in HR. My background also includes customer service and tech support at Partnerhero / Startek.

Experience

Work history, roles, and key accomplishments

Current

Account Operations Associate

Current

Passport Global

Jan 2024 - Present (2 years 9 months)

Monitor shipments and resolve e-billing discrepancies to ensure successful deliveries. Collaborate with multiple teams including 3PL, Vendor Operations, Carriers, Data, and Engineering to address delivery issues and improve processes.

Salesforce Shopify Tableau Zendesk Parabola Jira DIM Weight Analysis Logistics Optimization

Customer Success Manager

Whip Around

Jan 2022 - Dec 2024 (2 years 11 months)

Managed 150+ DoT-regulated customer accounts. Conducted Zoom trainings and discovery calls, maintained stakeholder engagement, and focused on customer retention and contract renewals.

Salesforce Gainsight Vitally Account Management Customer Retention Contract Renewal Zoom

Operator, Medical Interpreter, QA Analyst

24/7 Intouch (Cloudbreak - CLI)

Jan 2020 - Dec 2022 (2 years 11 months)

Audited operator and interpreter calls, providing constructive feedback and leading weekly calibration sessions. Delivered remote English–Spanish medical interpreting for U.S. hospitals and handled interpreter transfer requests.

Quality Assurance Medical Interpreting English Spanish Translation Call Auditing Feedback Calibration Sessions

Customer Service, Tech Support

Partnerhero / Startek

Jan 2019 - Dec 2020 (1 year 11 months)

Guided customers through troubleshooting steps for phones, handled payments and billing inquiries, and secured phone sales. Provided inbound and outbound support calls, chat support, and created a knowledgebase for new agents.