Ashley User

Oversaw daily store operations, managed inventory flow, and supported recruitment and training to maintain staffing and service levels. Supervised staff to ensure consistent customer experience and operational compliance.

Managed appointment booking and telephone switchboard operations, maintained detailed animal care notes, and handled social media management to support customer engagement. Coordinated schedules across remote teams to optimize grooming capacity.

Managed spa operations including appointment booking, sales, guest special requests, and facility organization to maintain service quality and client satisfaction. Streamlined front-desk processes to improve guest experience.

Accurately prepared and distributed patient medications, performed data entry, and processed third-party billing claims while assisting with prior authorizations to ensure timely patient access to medications. Maintained accuracy and compliance in prescription handling.

Supervised large groups of dogs and ensured pet safety through team coordination and adherence to care protocols while handling client calls and appointment scheduling. Performed dog walking and light facility cleaning to maintain a safe environment.

Operated multiple phone lines, managed guest check-in/out and spa system operations, and maintained organized records and email correspondence to support daily salon workflow. Ensured facility cleanliness and accurate administrative records.

Provided customer service, resolved inventory and service issues, and trained staff to improve product knowledge and service delivery. Handled escalations and follow-ups to ensure customer satisfaction and operational continuity.

Attended esthetician school in 2023–2024 focusing on skincare and beauty treatments.

Completed a Pharmacy Technician program in 2016.

Graduated from Uplift Community High School in June 2013.