Allison Brill

Provided support and administrative assistance to physical therapists and physical therapy assistants (PTAs). Played a vital role in the smooth functioning of the clinic by performing tasks like preparing patients for treatment, guiding them through exercises, and maintaining the cleanliness of the treatment area.

Exceeded customer expectations by delivering outstanding service through clear communication and active listening. Executed cash management, return, layaway, and exchange policies with precision and adherence to company guidelines.

Processed 300 to 400 claims daily for Long Term Care facilities. Handled incoming and outgoing calls with pharmacies.

Supervised daily activities of associates by providing mentoring, coaching, and guidance. Coordinated all associate activity related to training, development, and coaching sessions.

Addressed customer service inquiries in a timely and accurate fashion. Provided accurate and appropriate information to answer questions, troubleshoot, and resolve complaints.

Managed daily responsibilities including menu setups and ongoing client support. Generated menus for clients with accurate pricing, menu descriptions, and labor.

Trained event specialists on company processes, policies, procedures, and position responsibilities. Monitored and managed expense metrics such as payroll time entries to maximize territory contribution.

Identified customers' needs with shoe orders and clarified information. Provided solutions or alternatives and inspected shoes to ensure the highest quality and standards were met.

Diffused tense customer interactions, managed conflict, and built rapport with customers. Resolved complex issues in a professional and timely manner, and cross-trained over 50 people.