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Chelsea Jijawi

@chelseajijawi

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Implementation project manager driving SaaS adoption, integrations, and customer success.

United States

Message

What I'm looking for

I seek a role leading end-to-end SaaS implementations where I can manage integrations, enable customers, and deliver measurable adoption and ROI.

I am an Implementation Project Manager with 12+ years in SaaS-focused, client-facing roles, specializing in onboarding implementations, API integrations, and cross-functional project delivery. I translate complex software capabilities into business solutions that drive adoption and measurable ROI.

I have led end-to-end implementations for enterprise and mid-market clients, managing kickoff through post-launch support while coordinating technical teams, scoping work, and troubleshooting integrations. Key accomplishments include successful implementations for customers such as American Eagle, Duluth Trading Co, and The Home Depot MX.

My approach blends deep product expertise, clear communication, and training enablement to empower clients to self-service and maximize platform value. I prioritize transparency, scope management, and timely delivery using tools like Rocketlane and established project management best practices.

Experience

Work history, roles, and key accomplishments

Implementation Project Manager

Shipium

Nov 2022 - Aug 2025 (2 years 9 months)

Led end-to-end SaaS implementations for enterprise clients (including American Eagle, Duluth Trading Co, The Home Depot MX), ensuring API integrations, console configuration, and post-launch support to drive adoption and ROI.

SaaS Implementation API Integration Project Management Rocketlane Troubleshooting

App Implementation Project Manager

Uscreen

Nov 2021 - Aug 2022 (9 months)

Managed onboarding and launches of branded apps across Apple, Android, Amazon and Roku, coordinating technical requirements, assets, app store submissions, and client troubleshooting to optimize launches.

Onboarding Troubleshooting Project Coordination Asset Management Technical Requirements Training

Ecommerce Project Manager

KalioCommerce

Jan 2018 - Mar 2020 (2 years 2 months)

Served as primary client contact for delivery, technical support, and release management, coordinating development, QA, and training to improve platform adoption and feature rollout.

Ecommerce Release Management Client Communication Training Technical Support Stakeholder Management

Ecommerce Implementation Project Manager

Silk

Jan 2017 - Dec 2017 (11 months)

Managed SaaS ecommerce implementations from kickoff to handoff, overseeing offshore development, QA, integrations, and end-user training to ensure successful client launches.

SaaS Implementation Ecommerce QA Integration Training

Ecommerce Project Manager

CommerceHaven

Jan 2013 - Dec 2017 (4 years 11 months)

Managed ecommerce implementations and client relationships, scoped technical integrations, coordinated development schedules, and delivered training to drive platform adoption.