Shamar Jordans

Managed customer inquiries and resolved complex issues through various communication channels, ensuring customer satisfaction. Utilized Google Workspace for documentation and hosted virtual meetings to negotiate recoveries. Organized tasks with Trello and Asana, facilitating team collaboration via Zoom.

Responded to customer inquiries through email, live chat, and phone, ensuring high-quality service. Collaborated remotely with team members to improve customer satisfaction ratings and maintained a structured database for effective workflow.

Assisted in laboratory experiments, performed routine tests, and maintained lab organization. Managed inventory of supplies and supported medical professionals with sample collection and processing, ensuring compliance with safety protocols.

Completed the Essential Management Skills Program to enhance management capabilities and develop essential skills for effective leadership in business environments.

Activities and societies: Member of the Genetics Club, participated in organizing career day seminars and workshops, and engaged in PCR Testing for sample DNA and GMO foods.

Studied Molecular Biology and Genetics, focusing on the principles of biology, genetics, and laboratory techniques essential for research and application in the field.