Open to opportunities

Shamar Jordans

@shamarjordans

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Result-driven Customer Service Analyst with strong problem-solving skills.

Nigeria

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What I'm looking for

I am looking for a role that values collaboration and offers growth opportunities.

I am a result-driven and self-motivated Customer Service Analyst with over 2 years of experience in delivering outstanding support and fostering customer satisfaction. My journey began with a B.Sc. in Molecular Biology and Genetics from Eastern Mediterranean University, where I developed a keen analytical mindset. I have honed my skills in managing client relationships and resolving inquiries effectively, utilizing collaborative tools to drive company success.

In my current role at Ace Real Estate Development Limited, I have successfully managed high volumes of customer inquiries and resolved complex issues through various communication channels. My proficiency in Google Workspace, Zoom, Trello, and Asana has allowed me to prioritize tasks and manage projects efficiently. I take pride in my ability to work remotely, ensuring that I meet deadlines and exceed expectations while fostering effective communication within my team.

Experience

Work history, roles, and key accomplishments

Current

Customer Experience Analyst

Current

Ace Real Estate Development Limited

Aug 2022 - Present (2 years 10 months)

Managed customer inquiries and resolved complex issues through various communication channels, ensuring customer satisfaction. Utilized Google Workspace for documentation and hosted virtual meetings to negotiate recoveries. Organized tasks with Trello and Asana, facilitating team collaboration via Zoom.

Customer Service Google Workspace Zoom Trello Asana Problem Solving Communication Task Management Data Analysis

Customer Service Officer

Synoford Homes

Sep 2021 - Aug 2022 (11 months)

Responded to customer inquiries through email, live chat, and phone, ensuring high-quality service. Collaborated remotely with team members to improve customer satisfaction ratings and maintained a structured database for effective workflow.

Customer Service Communication Team Collaboration Database Management Problem Solving Remote Work Time Management

Lab Assistant

LAB 360 International

Jul 2020 - Aug 2021 (1 year 1 month)

Assisted in laboratory experiments, performed routine tests, and maintained lab organization. Managed inventory of supplies and supported medical professionals with sample collection and processing, ensuring compliance with safety protocols.

Data Analysis Inventory Management

Education

Degrees, certifications, and relevant coursework

Lagos Business School

Essential Management Skills Program, Management

2024 -

Completed the Essential Management Skills Program to enhance management capabilities and develop essential skills for effective leadership in business environments.

Eastern Mediterranean University

Bachelor of Science, Molecular Biology and Genetics

2014 - 2020

Activities and societies: Member of the Genetics Club, participated in organizing career day seminars and workshops, and engaged in PCR Testing for sample DNA and GMO foods.

Studied Molecular Biology and Genetics, focusing on the principles of biology, genetics, and laboratory techniques essential for research and application in the field.