Ashley Culpeper

Provide exceptional customer service and execute catering events to enhance guest satisfaction. Offer informed recommendations on local wine and beer selections.

Managed food and beverage orders while ensuring cleanliness and a hospitable environment, contributing to customer satisfaction.

Analyzed industry trends and enforced compliance policies, ensuring alignment with regulatory requirements and operational improvements.

Analyzed customer feedback and maintained stakeholder relations to support sales initiatives and improve control system efficiency.

Assessed travel arrangements for compliance and resolved booking inconsistencies, enhancing operational efficiency and client satisfaction.

Developed training materials and presented audit reports to ensure regulatory compliance and improve financial performance.

Managed auto claims and compliance audits, enhancing service excellence and customer satisfaction through effective complaint resolution.

Maintained financial accountability and performed evaluations of vendor materials to ensure organizational standards.

Transcribed audio sessions and assisted with audio engineering coordination to enhance event execution.

Analyzed call quality metrics and maintained a quality monitoring database to enhance customer service operations.

Analyzed quality reports and managed the creation of voice-over advertisements to increase listener involvement.